Adell Jackson
Roxbury,Ma
Overview
23
23
years of professional experience
Work History
Security Premium Seating Staff
Gillette Stadium
06.2026 - Current
- Scanned tickets to verify authorized entry into the stadium.
- Checked tickets and wristbands, ensuring secure access to seating areas.
- Ensured crowd safety by actively monitoring activities.
- Maintained visible presence, providing assistance and ensuring guest safety.
- Welcomed and seated guests, enhancing the event experience.
Usher
Delaware North
08.2018 - Current
- Scanned and verified tickets to ensure an efficient entry process.
- Assisted patrons with seating and provided clear directions to enhance the event experience.
- Monitored guest safety and maintained assigned post to promote a secure environment during events.
Patient Care Representative/Admin Assistant
Alliance Dental Center
09.2024 - 04.2026
- Welcomed patients at the front desk, providing friendly customer service upon arrival.
- Managed scheduling of patient appointments to optimize office workflow.
- Checked and confirmed insurance coverage and eligibility for all patients before their appointments.
- Managed daily front desk operations, opening the office and scheduling appointments for 3 dentists and 3 hygienists to ensure an efficient patient flow.
- Processed incoming mail while organizing, filing, and maintaining patient documentation. Ensured accuracy of patient records in EagleSoft and coordinated treatment plans and communication with specialty offices to support continuity of care.
First Impressions Team Coordinator
03.2020 - 09.2024
- Greeted and welcomed patients, creating a positive first impression.
- Scheduled, confirmed, and followed up patient appointments to ensure seamless patient flow.
- Maintained accurate and organized patient records to support efficient operations.
Account Coordinator
DentaQuest Ventures
06.2016 - 03.2020
- Managed Delta Dental accounts, supporting the account management team to ensure client satisfaction.
- Coordinated member account support for DentaQuest Ventures dental benefit services.
- Managed provider and client communications using accurate service records and follow-up.
- Generated statistical and performance reports for account tracking, coordinating monthly and annual meetings to enhance team operations.
- Reviewed account documentation for eligibility, claims, and enrollment details.
Enrollment Analyst/Representative
10.2003 - 06.2016
- Analyzed enrollment records and maintained accurate member eligibility data
- Reviewed applications and resolved discrepancies using enrollment system workflows
- Processed member enrollments and terminations to ensure accurate membership records.
- Processed enrollment changes and updated participant information in database records
- Maintained and organized electronic membership files, collaborating with sales and customer service teams to streamline information access.
Education
Administrative Support Specialization -
YMCA Training Inc.
11-2004
Diploma -
Wayland High School
06-2002
Skills
- Ticket scanning
- Customer Service
- Attention to detail
- Professional demeanor
- Dependable work ethic
- Self-motivated under pressure
- Team collaboration
- Data Entry
- EagleSoft
- File management
- Mail handling
- Record keeping
- Decision-making
- MS Word/Excel
- Retail Management
Timeline
Security Premium Seating Staff
Gillette Stadium
06.2026 - Current
Patient Care Representative/Admin Assistant
Alliance Dental Center
09.2024 - 04.2026
First Impressions Team Coordinator
03.2020 - 09.2024
Usher
Delaware North
08.2018 - Current
Account Coordinator
DentaQuest Ventures
06.2016 - 03.2020
Enrollment Analyst/Representative
10.2003 - 06.2016
Administrative Support Specialization -
YMCA Training Inc.
Diploma -
Wayland High School