Adella Cagney
San Leandro,CA
Summary
Dynamic professional with extensive experience at Amazon.com Services and Federal Express, excelling in inventory management and client relationship management. Proven track record in optimizing workflows and enhancing customer satisfaction through effective communication and training. Skilled in logistics and continuous improvement, with a strong focus on achieving operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Amazon Inbound Outbound Associate
Amazon.com Services
Fremont, CA
09.2023 - Current
- Assisted in managing outbound inventory to ensure timely deliveries.
- Learned and utilized company systems for tracking shipments and logistics.
- Supported team in maintaining accurate order processing and shipping documentation.
- Adapted quickly to changes in operational procedures and priorities.
- Closer, Packer, pallet jack worker, pallet builder/Lead Safety Ambassador, Trainer
- Contributed to customer satisfaction by ensuring accurate order fulfillment for both retail and wholesale clients.
Federal Express Worker/Federal Express Oakland
Federal Express
Oakland, CA
01.2023 - 07.2023
- Operated sorting machinery to ensure efficient package handling and timely deliveries.
- Coordinated with team members to streamline workflow and reduce processing delays.
- Monitored inventory levels and organized stock for optimal storage efficiency.
- Assisted in training new employees on safety protocols and operational procedures.
Federal Express Worker
Federal Express, Corporation/Fedex
Memphis, TN
03.2015 - 01.2023
- Operated material handling equipment to ensure timely package delivery.
- Managed inventory levels, ensuring accurate stock counts and organization.
- Assisted in training new employees on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and minimize delays.
Loan Officer-Account Executive.
Hilltop Financial Services.
Hayward, CA
02.2001 - 03.2009
- Evaluated loan applications to determine creditworthiness and compliance with lending policies.
- Facilitated communication between clients and underwriting teams to expedite loan processing.
- Developed tailored financial solutions based on client needs and market conditions.
- Mentored junior loan officers in best practices for customer service and loan structuring. Assistant Manager. and marketing, Close out bankruptcy accounts.
Education
No Degree - Theological Studies
Associate Of Arts Theological Studies of Methodology. 4.0
Summons University Oakland CA.06-2000
Private Investigation , Private Security . - Certificate Of Studies.
Dickerson Warren Business College.
San Pablo, CA05-1995
No Degree - Theological Studies. 3.0 GPA.
Associate of Arts Study of Prayer And Methodology ,Theology.
Patten University, Oakland California.01-1987
Skills
- High-volume call environments
- Outbound calling
- Client relationship management
- Continuous improvement
- Customer retention
- Upselling strategies
Affiliations
- Association for Computing Machinery
- International Association of Administrative Professionals
- American Marketing Association
- American Society of Safety Professionals
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Volunteer Travel
- Youth Development Programs
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
- Fundraising Events
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- Knitting and Crocheting
- Community Cleanup
- Electronics and Circuit Building
- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Documenting and sharing travel experiences
- I participate in low-impact exercises to strengthen core muscles
- I like looking at the stars and learning about constellations
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy cooking for friends and family gatherings
Timeline
Amazon Inbound Outbound Associate
Amazon.com Services
09.2023 - Current
Federal Express Worker/Federal Express Oakland
Federal Express
01.2023 - 07.2023
Federal Express Worker
Federal Express, Corporation/Fedex
03.2015 - 01.2023
Loan Officer-Account Executive.
Hilltop Financial Services.
02.2001 - 03.2009
No Degree - Theological Studies
Associate Of Arts Theological Studies of Methodology. 4.0
Private Investigation , Private Security . - Certificate Of Studies.
Dickerson Warren Business College.
No Degree - Theological Studies. 3.0 GPA.
Associate of Arts Study of Prayer And Methodology ,Theology.