Multi-talented Pawn Broker with exceptional sales, service, and operations management skills. Businesslike and well-grounded with a practical and perceptive nature. Offering 2+ years' experience in the industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pawnbroker
First Cash Pawn
03.2023 - Current
Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Made loans on secondhand goods after closely inspecting item values, collecting payments or tangible property as collateral.
Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
Checked, organized and displayed inventory attractively to promote patron interest.
Complied with local, state and federal laws in reviewing identification, and verifying numbers against law enforcement databases.
Prepared all paperwork, checked identifying information and documented transactions.
Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
Customer Service Representative
Alorica
12.2021 - 12.2022
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Kona Grill
02.2019 - 10.2021
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Sa Leadership Academy
5503 Grissom
07-2019
Skills
Cash flow management
Customer service
Strong work ethic
Effective communicator
Teamwork orientation
Negotiations
Customer relations
Critical thinking
Exceptional customer service
Data entry
Professional appearance
Problem resolution
Accomplishments
Achieved a significant increase in sales by expanding the inventory, improving customer relations, and streamlining the buying and selling process.
Accomplished improved profitability through strategic pricing, effective negotiation, and consistent inventory turnover.
Achieved a strong community reputation by being known for honesty, fairness, and reliable services in the local area.
Certification
Tabc certified December 2024
Languages
English
Full Professional
Timeline
Pawnbroker
First Cash Pawn
03.2023 - Current
Customer Service Representative
Alorica
12.2021 - 12.2022
Server
Kona Grill
02.2019 - 10.2021
Tabc certified December 2024
High School Diploma -
Sa Leadership Academy
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