Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Adellina Tijerina

San Antonio

Summary

Multi-talented Pawn Broker with exceptional sales, service, and operations management skills. Businesslike and well-grounded with a practical and perceptive nature. Offering 2+ years' experience in the industry.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Pawnbroker

First Cash Pawn
03.2023 - Current
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on secondhand goods after closely inspecting item values, collecting payments or tangible property as collateral.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Complied with local, state and federal laws in reviewing identification, and verifying numbers against law enforcement databases.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.

Customer Service Representative

Alorica
12.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Server

Kona Grill
02.2019 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Sa Leadership Academy
5503 Grissom
07-2019

Skills

  • Cash flow management
  • Customer service
  • Strong work ethic
  • Effective communicator
  • Teamwork orientation
  • Negotiations
  • Customer relations
  • Critical thinking
  • Exceptional customer service
  • Data entry
  • Professional appearance
  • Problem resolution

Accomplishments

  • Achieved a significant increase in sales by expanding the inventory, improving customer relations, and streamlining the buying and selling process.
  • Accomplished improved profitability through strategic pricing, effective negotiation, and consistent inventory turnover.
  • Achieved a strong community reputation by being known for honesty, fairness, and reliable services in the local area.

Certification

  • Tabc certified December 2024

Languages

English
Full Professional

Timeline

Pawnbroker

First Cash Pawn
03.2023 - Current

Customer Service Representative

Alorica
12.2021 - 12.2022

Server

Kona Grill
02.2019 - 10.2021
  • Tabc certified December 2024

High School Diploma -

Sa Leadership Academy
Adellina Tijerina