Adellina Tijerina
San Antonio
Summary
Multi-talented Pawn Broker with exceptional sales, service, and operations management skills. Businesslike and well-grounded with a practical and perceptive nature. Offering 2+ years' experience in the industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pawnbroker
First Cash Pawn
03.2023 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on secondhand goods after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Complied with local, state and federal laws in reviewing identification, and verifying numbers against law enforcement databases.
- Prepared all paperwork, checked identifying information and documented transactions.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
Customer Service Representative
Alorica
12.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Kona Grill
02.2019 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Sa Leadership Academy
5503 Grissom07-2019
Skills
- Cash flow management
- Customer service
- Strong work ethic
- Effective communicator
- Teamwork orientation
- Negotiations
- Customer relations
- Critical thinking
- Exceptional customer service
- Data entry
- Professional appearance
- Problem resolution
Accomplishments
- Achieved a significant increase in sales by expanding the inventory, improving customer relations, and streamlining the buying and selling process.
- Accomplished improved profitability through strategic pricing, effective negotiation, and consistent inventory turnover.
- Achieved a strong community reputation by being known for honesty, fairness, and reliable services in the local area.
Certification
- Tabc certified December 2024
Languages
English
Full Professional
Timeline
Pawnbroker
First Cash Pawn
03.2023 - Current
Customer Service Representative
Alorica
12.2021 - 12.2022
Server
Kona Grill
02.2019 - 10.2021
- Tabc certified December 2024
High School Diploma -
Sa Leadership Academy
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