Adely Cruz

Team Leader - Customer Service & Cash Handling

Laredo

Summary

Reliable and customer focused professional with four+ years of experience in high-volume, cash handling environments and frontline team leadership. Skilled in balancing registers, preparing financial documentation, and supporting training and onboarding efforts. Known for delivering excellent service in fast paced settings, maintaining compliance, and resolving issues with professionalism. Bilingual in English and Spanish, with strong communication and organizational skills. Ready to bring dependable, detail-driven support to a client-focused team.

Overview

years of professional experience

Certification

Work History

Team Leader - Shift Supervisor

Chick-fil-A

09.2017 - Current

Supervised floor operations and supported front-of-house staff during high-volume shifts.
Managed cash accountability, including balancing registers, completing daily deposits into the smart safe, and scanning check deposits into company banking systems (Loomis & Wells Fargo).
Prepared financial paperwork, cash reconciliations, and secure transfer of funds to ensure audit readiness.
Maintained compliance logs and daily operational checklists (Jolt, ERQA, food safety, labeling).
Interviewed and helped onboard new team members, contributing to hiring and training success.
Resolved customer concerns professionally and upheld service quality during peak hours.

Volunteer Income Tax Preparer

VITA

01.2019 - 04.2020

Prepared and filed accurate tax returns for clients in various industries according to government regulations and IRS requirements.
Maintained complete and secure records of client tax returns and supporting documentation.
Identified eligible credits and deductions to reduce liabilities, maximizing client savings.
Communicated proactively with clients about missing or incomplete documentation and tax outcomes, supporting clients with e-filing.
Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.

Education

Bachelor of Business Administration - Accounting

Texas A&M International University

Laredo, TX

03-2026

Associate of Arts -

Laredo College

Laredo, TX

03-2018

Skills

Bilingual: English & Spanish
Cash Handling & Safe Balancing
Customer Service & Communication
POS Systems & Financial Transactions

Interviewing & Team Leadership
Microsoft Office (Word, Excel, Outlook)
Data Entry & Recordkeeping
Banking & Financial Services Knowledge

Accomplishments

Remarkable Futures Leadership Scholarship Recipient - 2020 & 2021

Dean's List - 2018