ADELYN R. PEREZ GERMAN
West Hempstead,NY
Summary
Bilingual business operations professional with experience in air export, banking, compliance, and service support. Coordinates remote workflows, reviews documents for accuracy, resolves exceptions, and maintains detailed records to support timely, compliant processing.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Air Export Coordinator
JAS Worldwide
05.2025 - 03.2026
- Reviewed commercial, customs, and shipping documents for accuracy, completeness, and compliance.
- Resolved discrepancies and time-sensitive exceptions while communicating with internal and external stakeholders.
- Updated detailed records and workflow in CargoWise, enhancing processing consistency and accuracy.
- Coordinated high-volume operational workflows remotely, ensuring timely completion of activities and adherence to deadlines.
- Worked remotely to manage tasks effectively.
Air Export Coordinator
NTG Air & Ocean
Franklin Square, NY
04.2019 - 01.2025
- Coordinated daily operations, billing, documentation, and service requests to ensure seamless collaboration among multiple parties.
- Managed competing priorities and urgent deadlines to ensure timely completion of operations in a fast-paced environment.
- Used digital tools and process improvements to streamline workflows and maintain accurate records.
- Validated records and resolved discrepancies to maintain compliance and accuracy in documentation.
Branch Ambassador
Capital One Bank
Valley Stream, NY
05.2017 - 04.2019
- Opened and maintained personal and business accounts; processed financial-service requests accurately.
- Assisted with account servicing, including ATM and cash-vault operations, resolving transaction questions and issues efficiently.
- Supported branch and account operations, ensuring compliance with internal controls, security policies, and bank procedures.
- Protected customer data by implementing security measures and adhering to audit and regulatory procedures.
Teller
Capital One Bank
West Hempstead, NY
08.2015 - 05.2016
- Processed deposits, withdrawals, loan payments, and other financial transactions, ensuring accuracy and customer satisfaction.
- Processed deposits and withdrawals for Capital One Bank customers.
- Executed cash-handling, dual-control, verification, and customer privacy procedures to maintain secure financial operations.
- Verified customer identification at account opening and account details.
- Performed cash drawer balancing at end of shift and verified currency accuracy.
Passenger Service Agent
Swissport JFK
Jamaica, NY
04.2014 - 07.2015
- Assisted passengers with check-in, boarding, and provided timely flight information at Swissport JFK.
- Verified travel documents, visas, and identification to ensure compliance before departure.
- Processed baggage tags and claim checks, coordinating transfer connections to streamline passenger flow.
- Verified travel documentation, processed passenger records, and resolved time-sensitive service issues.
Education
B.A. - Business Administration, Hotel and Tourism Management
Strayer University
Richmond, VAA.A.S. - Hotel Technology Administration
Nassau Community College
Garden City, NYSkills
- Documentation Review
- Compliance
- Transaction management
- Account Servicing
- Workflow Coordination
- CargoWise
- Digital Documentation
- Data reporting
- Spreadsheet Management
- Microsoft Office
- Google Workspace
- Detail orientation
- Issue Resolution
- Issue resolution
- Business & Banking Operations
Personal Information
Title: BUSINESS OPERATIONS / BANKING / ADMINISTRATIVE SUPPORT
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Air Export Coordinator
JAS Worldwide
05.2025 - 03.2026
Air Export Coordinator
NTG Air & Ocean
04.2019 - 01.2025
Branch Ambassador
Capital One Bank
05.2017 - 04.2019
Teller
Capital One Bank
08.2015 - 05.2016
Passenger Service Agent
Swissport JFK
04.2014 - 07.2015
B.A. - Business Administration, Hotel and Tourism Management
Strayer University
A.A.S. - Hotel Technology Administration
Nassau Community College