Adem Guven

System Installation and Configuration:

• Install, configure, and maintain hardware and software on client computers, workstations, and servers.
• Ensure the integration of systems with existing Air Force network infrastructure.
• Deploy operating systems, patches, and software updates to systems.
• Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for over 1000 clients.

Troubleshooting and Technical Support:

• Provide troubleshooting for hardware and software issues, including diagnosing and resolving network, system, and application failures.
• Respond to and resolve client-side technical issues through phone support, remote access, or in-person assistance.
• Assist personnel with the installation and configuration of software applications.
• Use ServiceNow for tracking security incidents from discovery through remediation and mitigation.

Active Directory:

• Used Active Directory for user authentication, Group Policies and Audit Logging.

System Maintenance:

• Monitor and maintain the health of Air Force client systems and their associated peripherals, ensuring high availability and performance.
• Implement security protocols and perform regular security updates, including virus protection, system audits, and data backups.

Inventory and Asset Management:

• Track hardware and software assets and maintain accurate records of inventory for military systems.
• Coordinate the procurement, installation, and disposal of client systems and associated hardware.

Maintained compliance with federal and internal security standards:

• Implemented security protocols aligned with federal guidelines (e.g., NIST, FISMA) to ensure the protection of sensitive data.
• Ensured proper encryption, data storage, and disposal practices were in place to comply with federal data protection laws.

Troubleshooting and Technical Support:

• Provide troubleshooting support for F-35 IT systems, diagnosing problems in avionics, communications, mission systems, and network connectivity.
• Address and resolve any issues related to the aircraft’s IT infrastructure, including in-flight and ground-based operational systems.
• Support both airfield operations and deployed settings to ensure the F-35 fleet remains operational.

• Cybersecurity and Compliance:
• Implement security measures for IT systems onboard the F-35, ensuring compliance with military cybersecurity standards and protocols.
• Monitor and mitigate cybersecurity risks for sensitive aircraft systems and data networks.
• Maintain and update security patches for F-35 IT systems to protect against potential vulnerabilities.

Training and Documentation:

• Train F-35 maintenance and flight crews on the operation of IT systems and troubleshooting techniques for both pre-flight and in-flight scenarios.
• Document technical procedures, maintenance logs, and solutions to common issues for future reference and operational continuity.
• Create and maintain manuals and guides for technical support and troubleshooting of F-35 IT systems.
  

• Approached and solved problems with initiative and sound judgment
• Performed manual labor tasks to detailed instructions from supervisors
• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.