Aden Abdi

Designated Coordinator / Manager – Roles Simple distinction

1. Staff Management

• Recruit, interview, and hire qualified staff.
• Complete required background studies and employment documentation.
• Provide orientation and required training.
• Monitor staff performance and address performance issues.
• Maintain staff personnel and training records.
• Ensure staff have the qualifications required for the services they provide.

2. Client Services & Care Coordination

• Ensure each client receives services according to their Support Plan, Service Agreement, and Individualized Home Support (IHS) plan.
• Coordinate with case managers, guardians, families, and other members of the client's team.
• Monitor whether authorized services and hours are being provided correctly.
• Address client concerns, complaints, and service changes.
• Participate in team meetings and service planning when required.

3. 245D Compliance

• Ensure the agency follows Minnesota 245D requirements.
• Maintain required policies and procedures.
• Make sure required documentation is completed accurately and on time.
• Monitor health and safety requirements.
• Ensure incidents are reported and handled appropriately.
• Make sure client rights are protected.

4. Service Documentation

• Review staff daily notes and service documentation.
• Make sure documentation accurately reflects services provided.
• Monitor EVV compliance when applicable.
• Review timesheets, schedules, and service hours.
• Ensure staff do not provide or bill for unauthorized hours.

5. Scheduling & Service Delivery

• Create and maintain client/staff schedules.
• Ensure adequate staffing for authorized services.
• Arrange replacement staff when a regular caregiver is unavailable.
• Monitor missed visits and staffing problems.
• Make sure services are provided within the authorized dates and hours.

6. Incident & Emergency Management

• Respond to client emergencies and serious incidents.
• Ensure incidents are documented and reported according to 245D requirements.
• Follow the agency's emergency and incident-response procedures.
• Take corrective action when necessary.

7. Quality Assurance

• Monitor the quality of services provided.
• Conduct periodic reviews of client records.
• Identify problems and implement corrective actions.
• Track complaints, incidents, and service concerns.
• Make improvements to agency operations when needed.

8. Communication & Oversight

• Serve as a primary contact for clients, families, case managers, and staff.
• Communicate changes in services or staffing.
• Supervise managers and direct-care staff as applicable.
• Ensure the agency's policies are followed consistently.

Position Main responsibility Designated Coordinator Overall coordination, compliance, client services, documentation, and staff oversight Manager Day-to-day operational management, scheduling, staff supervision, and service delivery Direct Support Professional (DSP)Provides the actual authorized services to the client

For Healing Touch LLC, the DC/Manager role would essentially be the person responsible for making sure clients receive the right services, staff are qualified and trained, documentation/EVV is correct, and the agency remains compliant with 245D requirements.