Summary
Overview
Work History
Education
Skills
Volunteer Experience
Additionalinformation - Accomplishments
Timeline
Generic

Aden Alemu

Seattle,WA

Summary

Dedicated customer service professional with 6+ years of experience, skilled in teamwork, problem-solving, Language- Amharic and english and staying organized to improve customer satisfaction.

Overview

7
7
years of professional experience

Work History

Service Navigator

UW Medicine Valley Medical Center
Renton, WA
08.2020 - Current
  • Greet individuals entering the facility, determining the nature and purpose of their visit, and directing or escorting them to specific destinations
  • Interpret hospital policies and procedures for patients, families, and visitors
  • Collaborate with medical staff to resolve complaints and ensure timely responses, upholding public service values
  • Cultivate relationships with various departments to improve overall organizational efficiency
  • Effectively communicate solutions to address the needs of guests in emotional distress, demonstrating professionalism and empathy
  • Assist medical staff with translation between English and Amharic as needed
  • Adhere to confidentiality and safety regulations

Volunteer

Valley Medical Center
Renton, WA
01.2020 - 08.2020
  • Assisted at the Information Desk, guiding visitors efficiently
  • Transported patients for appointments within the hospital
  • Answered calls at the Information Desk, connecting callers with family or nursing staff

Customer Service Associate and Cashier

SPA at SeaTac
Seattle, WA
01.2020 - 03.2020
  • Company Overview: Seattle-Tacoma International Airport
  • Balanced daily cash drawers and processed billing codes
  • Scheduled patient appointments and made reminder calls
  • Directed patient inquiries to appropriate staff and took messages
  • Developed a new filing system shared among eight front desk cashiers
  • Seattle-Tacoma International Airport

Paraprofessional

Children's Garden Early Learning Center
Alamosa, CO
09.2017 - 09.2019
  • Assisted teachers in delivering educational skills to children with varying disabilities, including autism
  • Integrated state standards into lesson plans
  • Provided classroom assistance and accommodations as outlined in Individual Education Plans (IEPs)
  • Maintained a positive learning environment through effective behavioral management strategies
  • De-escalated challenging situations with patience and empathy

Social Welfare Intern

San Luis Care Center
Alamosa, CO
01.2018 - 03.2018
  • Oversaw admissions and discharges to the Care Center
  • Conducted creative activities to enhance patient satisfaction
  • Ensured patient wellbeing and quality of care through accurate record-keeping
  • Confirmed understanding of paperwork and discharge care with patients

Education

Bachelor of Arts - Sociology/Social Welfare

Adams State University
Alamosa, CO
12.2018

Skills

  • Languages, English and Amharic
  • communication
  • customer service, and administration
  • teamwork and collaboration
  • problem-solving
  • adaptability/flexibility
  • Time management and organization
  • leadership
  • Critical thinking

Volunteer Experience

  • Valley Medical Center, Renton, WA, 01/01/20, 08/01/20, Assisted at the Information Desk, guiding visitors efficiently., Transported patients for appointments within the hospital., Answered calls at the Information Desk, connecting callers with family or nursing staff.
  • University Running Events, Participated as a student scholar and athlete, motivating competitors and promoting a positive experience for all athletes.

Additionalinformation - Accomplishments

  • Recipient of full scholarships at Iowa Central Community College and Adams State University for track and field.
  • 10-time Cross Country Division 2 Championship track and field awardee; 5-time All-American indoor and outdoor championships.

Timeline

Service Navigator

UW Medicine Valley Medical Center
08.2020 - Current

Volunteer

Valley Medical Center
01.2020 - 08.2020

Customer Service Associate and Cashier

SPA at SeaTac
01.2020 - 03.2020

Social Welfare Intern

San Luis Care Center
01.2018 - 03.2018

Paraprofessional

Children's Garden Early Learning Center
09.2017 - 09.2019

Bachelor of Arts - Sociology/Social Welfare

Adams State University

Similar Profiles

CREATE PROFILE
Aden Alemu