Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doretha Dickerson

Cohoes,NY

Summary

Compassionate human service professional delivering case management expertise, demonstrating proficiency in establishing trust and rapport with clients from diverse cultural backgrounds while achieving managerial objectives.

Overview

12
12
years of professional experience

Work History

Service Navigator

Trinity Alliance of the Capital Region
Albany, NY
03.2025 - Current
  • Collaborates with child protective services to deliver case management solutions for at-risk families
  • Connects clients with local organizations that can provide additional assistance or specialized services if necessary.

Caseworker

Albany County Department of Children Youth Service
Albany, NY
05.2019 - 05.2020

Investigated allegations of child abuse and took the necessary measures to protect children from abuse/neglect.

Community Health Worker

Albany County Department of Health
Albany, NY
07.2018 - 05.2019

Assisted individuals with navigating health care systems, coordinating appointments, social support, counseling and advocacy.

Residential Counselor

New Choices Recovery Center
Schenectady, NY
04.2014 - 05.2017

Provided care coordination, medication oversight, and individual/group counseling to patients recovering from chemical dependency addiction.

DSS Case Manager

YWCA-NENY
Schenectady, NY
03.2013 - 01.2017

Managed all logistics for ensuring sheltered clients adhered to Department of Social Services regulations.

Education

Bachelor of Science - Social Work

The College of Saint Rose
Albany, NY
05.2009

Associate of Science - Chemical Dependency Counseling

Hudson Valley Community College
Troy, NY
05.2006

Associate of Arts - General Bible II

Mid-Hudson Bible Institute
121 Jay Street, Albany NY
05.2005

Skills

  • Recordkeeping and documentation
  • Conflict resolution
  • Client engagement
  • Service support
  • Patient-centered care
  • Support for vulnerable populations

Timeline

Service Navigator

Trinity Alliance of the Capital Region
03.2025 - Current

Caseworker

Albany County Department of Children Youth Service
05.2019 - 05.2020

Community Health Worker

Albany County Department of Health
07.2018 - 05.2019

Residential Counselor

New Choices Recovery Center
04.2014 - 05.2017

DSS Case Manager

YWCA-NENY
03.2013 - 01.2017

Bachelor of Science - Social Work

The College of Saint Rose

Associate of Science - Chemical Dependency Counseling

Hudson Valley Community College

Associate of Arts - General Bible II

Mid-Hudson Bible Institute
Doretha Dickerson
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