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ROBYN CURTIS
Penrose,CO
Work Preference
Summary
Proficient Clinical Medical Assistant skilled in patient monitoring and clinical support. Specializes in maintaining accurate medical records and ensuring HIPAA compliance while facilitating communication among healthcare teams to enhance patient outcomes. Experienced in patient care management, health record maintenance, and equipment handling. Demonstrates strong multitasking and problem-solving abilities in busy clinical environments, supporting physicians and improving patient experiences.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Health Technician
Department of Defense
Fort Carson, Colorado
07.2023 - Current
- Assisted healthcare professionals with patient assessments and vital sign monitoring.
- Monitored vital signs such as pulse rate, temperature, respiration, and blood pressure.
- Recorded patient vital signs, documenting information into medical charts.
- Maintained accurate medical records, ensuring compliance with documentation protocols to support patient care.
- Managed patient health records, including entering data into electronic medical record systems.
- Maintained confidential documentation of patient information to stay compliant with federal regulations.
- Responded quickly and with deep care for patients to build trust and rapport.
- Communicated effectively with other healthcare professionals involved in patient care plans.
- Coordinated communication between patients and interdisciplinary healthcare teams, facilitating collaborative care and improving patient outcomes.
- Observed and reported changes in patient condition to registered nurse.
- Educated patients on health maintenance and post-treatment care, enhancing understanding of treatment plans and promoting recovery.
- Assisted in emergency situations by providing basic life support services.
- Prepared and administered medications under physician's orders.
- Administered medications and treatments under the supervision of healthcare staff.
- Prepared patient, equipment and supplies for specific procedures.
- Obtained, labeled and transported a variety of samples and blood specimens.
- Prepared specimens for laboratory analysis according to established protocols.
- Performed laboratory tests such as urinalysis and complete blood count.
- Assisted in training technicians, medical students or other staff members.
- Provided support in managing inventory of medical supplies and equipment.
- Maintained cleanliness of examination rooms, instruments, and other areas of the clinic or office.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Cleaned medical equipment and facilities to maintain hygiene standards.
- Complied with safety regulations and infection control protocols in clinical settings.
- Answered questions from patients about their condition or treatment plan.
- Conducted physical examinations and screenings for illnesses and injuries.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Cleaned medical equipment and facilities to maintain hygiene standards.
Medical Assistant/Receptionist
Parkview
Pueblo, Colorado
01.2023 - 05.2023
- Assisted patients with scheduling appointments and managing their medical records.
- Coordinated patient check-in and check-out processes, enhancing patient flow and minimizing wait times.
- Managed phone inquiries, efficiently directing calls and providing accurate information to improve patient satisfaction.
- Processed patient insurance information and verified eligibility for services provided.
- Supported medical staff by preparing examination rooms with necessary supplies and equipment.
- Recorded patient vital signs and documented relevant health information accurately.
- Collaborated with team members to ensure smooth daily operations in the clinic.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Coordinated care between multiple providers within the practice setting if needed.
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
- Attended meetings related to practice operations as required.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service, supporting patient needs and maintaining smooth clinic operations.
- Entered insurance, demographics and health history into patient database.
- Conducted patient intake interviews to collect medical information and insurance details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Compiled and coded patient information or data in the appropriate computer system.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Assistant
Centura Health
Canon City, CO
04.2021 - 09.2022
- Supported patient care delivery by assisting with clinical procedures and patient interactions.
- Maintained cleanliness and readiness of examination rooms and treatment areas to ensure efficient patient flow.
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
- Interviewed patients to obtain medical information and document vital signs.
- Coordinated and communicated incoming test results to care teams for timely patient management.
Technician, Aid/CPR
Fresenius Medical Care
Pueblo, CO
12.1999 - 02.2016
- Compassionate Certified Clinical Hemodialysis Technician adept in managing heavy daily patient volume, including telephone triage, appointment scheduling and patient referral.
- Experienced in helping clinical and surgical professionals diagnose and treat chronic and acute patient concerns.
- Well-organized and level-headed in both routine and emergency situations.
- Competent in using and monitoring equipment, updating records and comforting patients during difficult times.
- Proficient in documentation and record maintenance.
- Ensured strict adherence to patient confidentiality protocols to maintain trust and safety.
- Prepared patients for dialysis and ultrafiltration procedures, leveraging 20+ years of healthcare experience to ensure comfort and readiness.
- Skilled at coordinating supplies, preparing fields and maintaining aseptic conditions.
- Knowledgeable about HIPAA requirements and industry standards and able to work well in fast-paced, stressful environments.
- Knowledgeable and compassionate Nursing staff member with 20+ years of healthcare and dialysis experience.
- Actively addressed all aspects of patient medical and personal needs to provide comprehensive care.
- Delivered high-quality care while ensuring patient safety and satisfaction across diverse backgrounds.
- Operated dialysis machines in accordance with established protocols.
- Prepared and sanitized treatment areas for patient care.
- Collaborated with team members to enhance care delivery and maintain high standards of patient treatment.
- Operated dialysis machines according to safety and operational protocols.
- Assisted patients with setup and comfort during dialysis sessions.
- Complied with infection control procedures to maintain a safe environment.
- Educated patients on dialysis procedures and home care practices.
- Strived to maintain high customer satisfaction by implementing effective quality control measures.
- Prepared treatment areas by ensuring cleanliness and stocking necessary supplies.
Education
High School Diploma -
Columbia Central High School
Brooklyn, MichiganSkills
- Needs assessments
- Vital sign monitoring
- Electronic medical records
- Clinical operations
- Patient relations
- Patient assessment
- Vital sign exams
- Patient scheduling
- Medical procedures
- Recordkeeping documentation
- Supply chain management
- Medical record management
- Infection control compliance
- Data entry accuracy
- Clinical documentation
- Effective communication
- Time management
- Attention to detail
- EKG administration
- Laboratory procedures
- Medical equipment operation
- Immunization administration
- Clinical support
- Specimen collection
- Medication delivery
- Vital signs monitoring
- Team collaboration
- Problem resolution
- Patient monitoring
- Phlebotomy techniques
- HIPAA compliance
- Electronic documentation
- Patient care
- Basic life support
- Adaptability
- Clinical technician certification
- Reliability
- Critical thinking
- CPR certification
- Proactive approach
- Aseptic technique
- Sample collection
- Health record management
- Problem-solving
- Professional bedside manner
Certification
Certified Clinical Medical Assistant
Languages
English, Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Technician
Department of Defense
07.2023 - Current
Medical Assistant/Receptionist
Parkview
01.2023 - 05.2023
Medical Assistant
Centura Health
04.2021 - 09.2022
Technician, Aid/CPR
Fresenius Medical Care
12.1999 - 02.2016
High School Diploma -
Columbia Central High School