Yonise Williams
Miami Gardens,FL
Summary
Accomplished Mental Health Technician with expertise in behavior management and electronic health records from South State Hospital. Proven ability to facilitate group therapy and implement individualized treatment plans. Recognized for complex problem-solving and active listening, enhancing patient care and safety. Successfully improved patient outcomes by 20% through strategic interventions. Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills. Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention, and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mental Health Technician
SOUTH STATE HOSPITAL
Miami, FL
01.2024 - 01.2026
- Observed patient behavior and reported concerns to healthcare team members.
- Assisted patients with daily living activities and personal care needs.
- Maintained a safe and clean environment for patients and staff.
- Documented patient interactions and progress in electronic health records.
- Facilitated group therapy sessions to promote communication among patients.
- Collaborated with nurses to implement individualized treatment plans effectively.
- Educated patients on coping strategies and mental health resources available.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
Certified Medical Assistant
Cleveland Clinic
04.2020 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with patient examinations and medical procedures.
Security Supervisor
ISI Security Services LLC
Miami Gardens, FL
08.2004 - 01.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored surveillance systems to detect and prevent unauthorized access.
Home Health Aide
Unity Health Rehabilitation
02.2017 - 12.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Maintained a clean and safe environment for patients at Unity Health Rehabilitation.
- Provided companionship and emotional support to enhance patient well-being.
- Collaborated with families to communicate patient care plans and progress.
Dr Blumer Internship
Carol City Primary Care
01.2020 - 02.2020
- Enhanced patient hygiene by assisting with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Managed cleanliness and organization of patient rooms, group living areas, and nurse stations to support patient comfort.
- Prepared and sanitized patient consultation rooms to uphold hygiene standards.
Customer Service Representative
Brandsmart USA
01.2016 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Security Guard
McRoberts Protective Agency, Inc. US Security Guard
01.2005 - 02.2016
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Assessed and responded to incidents promptly, identifying security concerns in active situations.
- Quickly assessed and responded to emergency situations, mitigating potential issues effectively.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously, fostering a welcoming atmosphere while prioritizing safety.
Prep Cook
Wendy's | Delight Restaurant Group
01.2009 - 10.2015
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace through regular sweeping, mopping, and trash removal to support food safety standards.
- Preserved freshness of food by storing food in designated containers and storage areas within the freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Facilitated onboarding for new kitchen staff, providing clear guidance on roles and responsibilities to enhance team integration.
Package Handler
ABC Warehouse
01.2003 - 12.2010
- Cleared jams and unblocked conveyor system to sustain efficient flow of goods.
- Utilized hand-held scanners and physical logs to precisely track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured compliance with safety regulations to uphold safe work environment.
Education
Some College (No Degree) - Medical ASSISTANT
Florida Career Collage
01.2019
Skills
- Medical Terminology
- HIPAA Compliance
- Electronic Health Records
- Needs Assessments
- Patient Documentation
- Vital Sign Monitoring
- Data Entry
- Patient Scheduling
- Phlebotomy
- Medical Office Administration
- Indirect Patient Care
- Procedure Assistance
- Antigen Testing
- Basic Life Support
- Vital Signs Monitoring
- Patient Care
- Complex Problem-Solving
- Call Management
- Product Knowledge
- Documentation
- Call Center Experience
- Computer Proficiency
- CRM Software
- Microsoft PowerPoint
- Customer Service
- Active Listening
- Reading Comprehension
- Problem-Solving Abilities
- Group therapy facilitation
- Behavior management
- Problem solving
- Behavior observation
- Mental status evaluation
- Eating disorder awareness
Certification
- Certified Medical Assistant
- CCMA Certification
- BLS Certification
- CPR Certification
- Guard Card
Timeline
Mental Health Technician
SOUTH STATE HOSPITAL
01.2024 - 01.2026
Certified Medical Assistant
Cleveland Clinic
04.2020 - 12.2024
Dr Blumer Internship
Carol City Primary Care
01.2020 - 02.2020
Home Health Aide
Unity Health Rehabilitation
02.2017 - 12.2022
Customer Service Representative
Brandsmart USA
01.2016 - 09.2019
Prep Cook
Wendy's | Delight Restaurant Group
01.2009 - 10.2015
Security Guard
McRoberts Protective Agency, Inc. US Security Guard
01.2005 - 02.2016
Security Supervisor
ISI Security Services LLC
08.2004 - 01.2023
Package Handler
ABC Warehouse
01.2003 - 12.2010
Some College (No Degree) - Medical ASSISTANT
Florida Career Collage