Dedicated professional with a strong foundation in customer service and business operations. Experienced in developing training materials and implementing quality control measures, committed to improving service delivery and fostering customer loyalty.
Overview
3
3
years of professional experience
Work History
Startup Founder
MVA Junk Removal
Midlothian, VA
05.2024 - Current
Established operational workflows to enhance service efficiency and customer satisfaction.
Managed day-to-day business activities, ensuring timely completion of junk removal tasks.
Developed training materials for new hires to streamline onboarding processes.
Implemented quality control measures to maintain high standards in service delivery.
Analyzed customer feedback to identify areas for service improvement and innovation.
Leveraged social media platforms for targeted advertising campaigns that boosted online visibility and brand awareness.
Server
Lakewood Retirement Community
Richmond, VA
10.2023 - 06.2024
Provided exceptional customer service in a fast-paced dining environment.
Assisted residents with menu selections and dietary preferences.
Maintained cleanliness and organization of dining area and service stations.
Collaborated with kitchen staff to ensure timely food delivery.
Developed strong relationships with residents, enhancing their dining experience.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.