Aden Yakub
Buffalo,NY
Summary
Motivated Computer Systems Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional(DSP)
People Incorporated(People Inc)
12.2020 - Current
- Respects and maintains confidentiality of person served
- Plans, coordinates and implements meaningful activities on daily basis
- Completes all tasks necessary to ensure health and safety
- Completes daily documentation
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted individuals in development of social skills to become integrated in community.
- Documented current patient information to update vital signs, behaviors and eating habits.
Customer Service Associate
Tops Friendly Market
08.2019 - 12.2020
- Provide friendly and attentive customer service
- Collect payment for customer transactions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered suggestions to improve processes related to customer service activities.
- Stayed informed of industry trends by attending relevant workshops and seminars.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Education
Bachelor of Arts - History
SUNY Buffalo Stat
Buffalo, NYSkills
- Adaptability and Quick Learning
- Team collaboration and adaptability
- Data Entry
- Excellent written and verbal communication
- Strong Analytical
- Proactive Self-Motivated Work Ethic
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Attention to Detail and Accuracy
- Network Repairs and Maintenance
- Proficiency in Personally Identifiable Information (PII)
- Knowledge of systems administration concepts
- Client Documentation
- VoIP Knowledge
Certification
- CompTIA Network+ 11/2023-11/2026
Timeline
Direct Support Professional(DSP)
People Incorporated(People Inc)
12.2020 - Current
Customer Service Associate
Tops Friendly Market
08.2019 - 12.2020
Bachelor of Arts - History
SUNY Buffalo Stat