Aden Hassan Ahmed
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide tailored solutions, fostering long-term loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Midnimo Hotel
05.2023 - 06.2023
- - Responded to customer inquiries and resolved issues promptly and professionally
- - Maintained accurate customer records and billing information
- - Provided exceptional customer service by handling difficult situations with tact and professionalism
Math and Business Studies Teacher
Al-Bushra High School
05.2022 - 04.2023
- - Designed and delivered engaging and interactive lessons to form4 (grade12) students
- - Provided extra tutoring after classes, contributing to a class mean grade of B
- - Collaborated with colleagues, parents, and administration to support student success
Education
Computer Science
George Mason University
Fairfax, VA05.2028
Kenya Certificate for Secondary Education - undefined
Al-Bushra High School
Hagadera, Kenya01.2022
Skills
- - Excellent communication and interpersonal abilities
- - Customer service-oriented with a friendly and approachable demeanor
- - Strong attention to detail and accuracy
- - Ability to multitask and prioritize tasks effectively in fast-paced environments
- - Familiarity with basic computer programming and Microsoft Office
- - Dependability and a proactive approach to teamwork
Relevant Experience for Campus Retail Associate
- - Adept at processing sales transactions and maintaining accurate records from experience as a Customer Service Representative.
- - Skilled at creating a welcoming environment and addressing customer needs effectively.
- - Experience with organizing and maintaining records, aligning with store operational needs like shelving and arranging products.
- - Flexible and quick learner with the ability to adapt to new tools and processes, ensuring speed and accuracy in operations.
Availability
Flexible availability to accommodate opening, midday, or closing shifts, including weekends and peak academic periods.
Languages
English
Full Professional
Swahili
Native or Bilingual
Arabic
Limited Working
Timeline
Customer Service Representative
Midnimo Hotel
05.2023 - 06.2023
Math and Business Studies Teacher
Al-Bushra High School
05.2022 - 04.2023
Kenya Certificate for Secondary Education - undefined
Al-Bushra High School
Computer Science
George Mason University
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