ADENIKE MARANROOLA
Newport News,VA
Summary
I am a highly enthusiastic, dedicated and passionate individual with over a decade experience in various sector. I am passionate, bold, patient and responsible with positive attitude, Integrity and a high spirit. I pay attention to details, always willing and ready to learn.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hair Salon Assistant
Esty African Hair Braiding
09.2024 - Current
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Designed flattering natural styles for variety of face shapes.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Pampered clients to increase repeat business.
- Created beautiful braiding styles to accentuate client faces.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
Shop Owner
Nikafrique Couture
06.2018 - 07.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Coordinate Staff members and Trainees.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Coached, counseled and disciplined employees.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Customer Care Officer (Assistant Manager)
HiiT Plc
07.2015 - 05.2018
- Counsel and register students for ICT Training
- Manage customers' enquiries and complaints
- Participate in product development
- Train and supervise interns and CCO
- Manage training schedule
- Ensure accurate financial records and Customer satisfaction
- Delivered prompt service to prioritize customer needs.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Teller (World Health Organization (WHO) Adhoc Personnel)
Stanbic IBTC Bank
03.2015 - 04.2015
- Verified WHO employee's information and signature
- Resolved complaints encountered on the payment site
- Ensured that cash disbursement is made to the appropriate WHO employee
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Customer Service Consultant
Sterling Bank Plc.
03.2013 - 06.2014
- Managed and resolved customers' queries and complaints
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Ensured customer acquisition and retention
- Product and service assessment, and providing management with feedback and suggestions on possible ways of improvement.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
Customer Service/ Project /Logistics Officer
Jibson Dynamics Limited
06.2011 - 02.2013
- Managed Clients, Projects and Engineers
- Represented the company when/where needed
- Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Supervised logistics functions and operations.
National Youth Service Corps (NYSC)
Yobe State Teaching Service Board
03.2010 - 03.2011
- Prepared all the necessary official documents
- Ensured data entry of newly employed staff is updated
System Administrator/ Cashier
Twins Faja Nigeria Limited
11.2008 - 10.2009
- Attended to and updated customers' requests, complaints and payments
- Ensured all computer systems and telephones are well managed
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
BSC - Computer Science
Olabisi Onabanjo University
Ago-Iwoye, Ogun State Nigeria04.2009
OND - Computer Science
Olabisi Onabanjo University
Ago-Iwoye, Ogun State Nigeria12.2004
High School Diploma -
St. Saviours' High School
Ikotun, Lagos Nigeria05.2000
Skills
- Exceptional Customer Service skills
- Excellent communication skills
- Effective time management
- Computer skills
- Good interpersonal skills
- Great Managerial skills
- Problem-solving skills
- Appointment scheduling
- Client consultation
- Workstation organization
- Business management
Accomplishments
- Supervised and managed team of three(3) staff members and twelve(12) trainees at Nikafrique Couture.
- Team lead and Assistant manager at HiiT plc.
- Successfully managed customers' enquiries and complaints at HiiT plc.
- Successful trained and coordinated different batch of interns at HiiT plc.
- Best customer service consultant in April 2014 at Sterling Bank.
- Quality assurance team lead and Team Secretary at Sterling Bank Plc.
- Generated the highest revenue (over 30 million naira) for reactivated accounts within Six months (May 2013-October 2013) at Sterling Bank Plc.
- Improved sales of bank's products by 40% via telesales at Sterling Bank Plc.
- Reduced Students' debts to the barest minimal at HiiTplc.
- Successfully managed Projects at Jibson Dynamics Limited.
Trainingsattended
- Management skills (Online)
- Customer Service/ Relationship Management (Online)
- Leadership and Entrepreneurship summit
- CRM implementation.
- Emotional Intelligence
Goals
- Promote and ensure excellent service delivery.
- Increase customer satisfaction thus driving customer loyalty.
- Ease customers' complaints to the barest minimum.
- Build and maintain a customer centric environment.
- Make a remarkable difference in any post I am privileged to manage.
Vocationalskills
- Fashion designing
- Fabric sales
- Hair Braiding
Certification
EC-Council Certified E-business Professional (CEP).
Customer Relationship Management.
September 2014.
Timeline
Hair Salon Assistant
Esty African Hair Braiding
09.2024 - Current
Shop Owner
Nikafrique Couture
06.2018 - 07.2024
Customer Care Officer (Assistant Manager)
HiiT Plc
07.2015 - 05.2018
Teller (World Health Organization (WHO) Adhoc Personnel)
Stanbic IBTC Bank
03.2015 - 04.2015
Customer Service Consultant
Sterling Bank Plc.
03.2013 - 06.2014
Customer Service/ Project /Logistics Officer
Jibson Dynamics Limited
06.2011 - 02.2013
National Youth Service Corps (NYSC)
Yobe State Teaching Service Board
03.2010 - 03.2011
System Administrator/ Cashier
Twins Faja Nigeria Limited
11.2008 - 10.2009
EC-Council Certified E-business Professional (CEP).
Customer Relationship Management.
September 2014.
BSC - Computer Science
Olabisi Onabanjo University
OND - Computer Science
Olabisi Onabanjo University
High School Diploma -
St. Saviours' High School
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