Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Matilda Mensah

Lancaster,PA

Summary

Dynamic customer service representative with a proven track record at Alice African Hair Braiding, excelling in resolving complaints with empathy and enhancing customer loyalty. Skilled in data entry and active listening, I am a fast learner committed to maintaining high standards and ensuring customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alice African Hair Braiding
05.2023 - Current

i served as has the primary point of contact for our customer, providing prompt and friendly support to address their inquiry and reserve the issue and ensure customer certification I met

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

House Cleaner

Self-employeed
05.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Education

High School Diploma -

Afua Kobi Girls School
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Responsibility
  • Critical thinker
  • Fast learner

Accomplishments

I receive an award for employee of month

Certification

Inventory control specialist

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Alice African Hair Braiding
05.2023 - Current

House Cleaner

Self-employeed
05.2023 - Current

High School Diploma -

Afua Kobi Girls School
Matilda Mensah