Adenike Fatimo Taiwo
Valley Stream,USA
Summary
Compassionate and detail-oriented professional dedicated to child safety, family support, and community well-being. Skilled in assessment, documentation, and communication with diverse populations. Drawing from experience in data analysis, auditing, and home health care, I bring strong investigative, organizational, and interpersonal abilities that align with the mission of the Child Protective Specialist role - safeguarding children and strengthening families through empathy, advocacy, and accountability.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Data Analyst (Intern)
Tech Studio Academy
01.2024 - Current
- Applied data tools (Excel, Power BI, SQL) to collect, analyze, and present findings with accuracy and integrity.
- Strengthened investigative and critical-thinking skills through real-world case simulations.
- Developed precision in record-keeping and reporting applicable to CPS case documentation.
Customer Service Representative
Slushtech Solutions
11.2020 - 02.2023
- Delivered empathetic and efficient client support across phone, email, and chat platforms.
- Handled sensitive and emotional cases with professionalism and calm under pressure.
- Collaborated with internal teams to improve client satisfaction, achieving a 20% increase in retention.
- Enhanced communication, conflict-resolution, and active-listening skills vital for family engagement.
Marketer
First bank insurance
, Lagos
05.2019 - 10.2020
- Developed marketing strategies to enhance brand awareness for financial services.
- Collaborated with cross-functional teams to launch new insurance products effectively.
- Analyzed market trends to identify opportunities for product positioning and promotion.
Auditor
Agboyi Ketu Local Government
01.2015 - 12.2016
- Company Overview: Lagos
- Conducted operational and financial audits ensuring compliance and accuracy.
- Produced detailed, evidence-based reports following investigative standards.
- Maintained confidentiality and impartiality - essential traits for CPS casework.
- Supported corrective-action planning and accountability within management teams.
- Lagos
Education
Higher National Diploma (HND) - Statistics
Yaba College of Technology
Nigeria 08.2017 - 10.2019
National Diploma (ND) - Statistics
Yaba College of Technology
Skills
- Child & Family Advocacy
- Case Documentation & Reporting
- Crisis Intervention & De-escalation
- Communication & Active Listening
- Data Analysis (Excel, Power BI, SQL)
- Team Collaboration & Accountability
- Confidentiality & Ethical Practice
Availability
Available to start immediately and open to training and field assignments.
Certifications And Education
- Home Health Aide (HHA), New York State, 2025
- Data Analysis Program Graduate, Tech Studio Academy, 2024
Timeline
Data Analyst (Intern)
Tech Studio Academy
01.2024 - Current
Customer Service Representative
Slushtech Solutions
11.2020 - 02.2023
Marketer
First bank insurance
05.2019 - 10.2020
Higher National Diploma (HND) - Statistics
Yaba College of Technology
08.2017 - 10.2019
Auditor
Agboyi Ketu Local Government
01.2015 - 12.2016
National Diploma (ND) - Statistics
Yaba College of Technology