Adeola Lawal

Project: Multi-Site Operational Performance Analysis & Reporting Project: Safety & Compliance Data Automation Project: Operational Risk & Incident Management Analysis Project: Process & Governance Improvement Initiatives

Highlights:
Analyzed workflows and performance data across 74 operational sites, delivering actionable insights and dashboards for management.

• Identified inefficiencies in reporting processes and recommended improvements that enhanced operational oversight.
• Developed structured reporting frameworks for tracking safety, compliance, and performance metrics.
• Partnered with site managers and engineering teams to define requirements and align reporting with governance objectives.
• Supported the implementation of governance frameworks to track KPIs, compliance gaps, and improvement initiatives.

Highlights:
Automated operational incident and compliance reporting processes to improve efficiency and data accuracy.

• Gathered detailed requirements from operational teams to support automation of repetitive tasks.
• Mapped “As-Is” and “To-Be” processes for incident reporting and compliance monitoring.
• Standardized reporting metrics and definitions for consistency across all sites.
• Collaborated with technical teams to implement dashboards and automated reporting solutions.

Highlights:
Analyzed operational incident data to identify trends, root causes, and risks, enabling proactive mitigation.

• Produced dashboards and reports summarizing operational risks and incident trends for senior management.
• Defined requirements for process improvements to reduce recurring incidents.
• Facilitated workshops with cross-functional teams to prioritize risk mitigation and operational enhancements.

Highlights:
Supported multi-site governance and operational process improvements to align with regulatory and operational standards.

• Reviewed operational and compliance processes to identify gaps and recommend improvements.
• Documented business requirements for process improvement initiatives including reporting, incident escalation, and audit readiness.
• Partnered with management and operational teams to implement recommended changes.

Highlights:
Reported directly to the Director, Business Intelligence, supporting the management of the Customer Relationship Management (CRM) database and Data Warehouse. Worked closely with Ticketing Service, Ticketing Sales, and Marketing teams to manage the data flow between Microsoft Dynamics CRM, marketing automation tools, and the centralized Data Warehouse.

• Data Analysis & Reporting: Analyzed operational and customer data, identified trends, and produced statistical reports to increase efficiency and support management decisions.
• Query Design & Data Extraction: Designed and programmed queries to extract metrics from multiple database sources.
• Process & Workflow Collaboration: Partnered with business teams to define reporting requirements, KPIs, and actionable insights.
• Operational Improvement: Recommended process improvements based on data insights, increasing CRM utilization efficiency and automation opportunities.

Highlights:
Supported the Manager of Crew Analysis in the development, implementation, and monitoring of modelling, forecasting, and reporting tools for Crew Planning, Scheduling, and Administration.

• Data Modelling & Forecasting: Developed statistical models and forecasts to optimize pilot and flight attendant operations.
• Business Analysis & Requirements Gathering: Interpreted the business needs of multiple stakeholders, translating them into application and non-functional requirements, user stories, and process flows.
• Agile & Scrum Methodology: Supported iterative and incremental project delivery, facilitated planning sessions, project reviews, and retrospectives.
• System Implementation & UAT Support: Partnered with Dev and QA teams, tracked progress in JIRA, facilitated demos, and supported UAT/system integration testing.
• Operational Process Improvement: Collaborated with Ticketing and Marketing to create processes and segmentation strategies that improved the effectiveness and efficiency of sales and service initiatives.

Project: Operational Data & Performance Reporting Project: Operational Process Support & Stakeholder Collaboration

Highlights:
Supported operational teams in analyzing flight operations and safety data, laying the groundwork for more formal BA responsibilities.

• Collected and analyzed operational performance and safety data from multiple departments.
• Produced regular reports for management to track KPIs, operational efficiency, and incident trends.
• Identified workflow bottlenecks and suggested improvements to flight operations processes.
• Collaborated with operations and safety teams to standardize data reporting formats and documentation.
• Supported preparation for internal audits and operational reviews, translating operational data into actionable insights.

Highlights:
Worked alongside flight operations, crew management, and safety teams to improve operational processes and data accuracy.

• Documented “As-Is” operational processes and supported the design of improved workflows.
• Assisted in defining operational requirements for reporting systems and tools used by crew scheduling and flight operations teams.
• Coordinated with multiple stakeholders to ensure data consistency and reliable reporting across departments.