ADERONKE F. ADELEGAN
Hyattsville,MD
Summary
Polite and professional Computer Engineering graduate successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Window Nation
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Intern
BlueCross BlueShield South Carolina
05.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided project progress updates and proposed solutions to issues.
Office Assistant
Benedict College Office of College and Career
02.2021 - 05.2021
- Recruit students for participation in CPISLP initiatives and experiential learning activities
- Share career-related events via social media with the student body
- Assist students with resume development through revision.
Education
Data Structures Algorithm Design and Programming with C - undefined
Bachelor of Science - Computer Engineering
Benedict College
Columbia, SC05.2023
Skills
- C
- Multism
- Black Circuit Board
- SharePoint
- Power Automate
- Shellgate
- Understanding Customer Needs
- Call Volume Analysis
- Policy and Procedure Adherence
- Patient Profiles
- Customer Data Confidentiality
- Online Systems
- Data Entry
- Inbound Customer Calls
- Documentation
Languages
Yoruba
Native or Bilingual
Timeline
Call Center Agent
Window Nation
07.2023 - Current
Intern
BlueCross BlueShield South Carolina
05.2022 - 08.2022
Office Assistant
Benedict College Office of College and Career
02.2021 - 05.2021
Data Structures Algorithm Design and Programming with C - undefined
Bachelor of Science - Computer Engineering
Benedict College