Seeking an opportunity to utilize my solving skills and excellent ways of delivering to achieve a great customer service and organization satisfaction.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Direct Support Professional
Agape homes
Providence
01.2026 - Current
Manager
Direct Care Support
Road to Responsibility
Marshfield
06.2020 - 12.2025
Direct support June 2020 - Dec 2023
Manager Jan 2024-Dec 2025
Office Clerk/Submission Officer
Consulate of Nigeria
New York
07.2017 - 01.2020
Document scrutiny and collection of applications for visa processing
Ensure all administration and logistics of passport delivery to agencies/applicant or logistic company
Maintain compliance to consulate standard operating procedures, manuals etc. without deviation in process.
Ensure that the entire process is completed within the mandated Turn Around Time
Handle customer/applicant queries personally
Logistic Manager
Pragmatic Technology
Lagos
08.2010 - 11.2013
Maintained a safe and secured way to handle all logistics for the company.
A vast knowledge in periodic inventory management and auditing
Delivered excellent customer service, consistently meeting company goals.
Assisted with installation and repairs of new products, ensuring high customer satisfaction.
Helped with installation and repairs of new product with a proven record of a great customer satisfaction.
Answered phone calls and emails promptly to manage booking inquiries.
Maintained accurate daily data entry records to ensure data integrity.
Education
Business Administration -
York College
Queens, NY
06.2019 - 06.2022
West African Examination Council Senior School Certificate -
Asegun Comprehensive High School
Nigeria
Skills
Proven ability to anticipate customer responses and provide adequate solution
High level of literacy in reading, writing, math and technology
Customer support
Document management
Inventory auditing
Ability to discern and deliver efficiently under difficult work condition
Additional Capabilities
Available for flexible scheduling
Proven ability to actively follow organization/managerial instruction
Proficient in responding to the range of organization goal
Highlights Of Experience
In depth knowledge of building exceptional customer experiences through engagement and excellent communication skill.
Proficient in performing daily department maintenance task and detail oriented.
Computer literate and in-depth knowledge of MS Office, Adobe Acrobat (Read/Edit) and Web based tools.
Timeline
Direct Support Professional
Agape homes
01.2026 - Current
Direct Care Support
Road to Responsibility
06.2020 - 12.2025
Business Administration -
York College
06.2019 - 06.2022
Office Clerk/Submission Officer
Consulate of Nigeria
07.2017 - 01.2020
Logistic Manager
Pragmatic Technology
08.2010 - 11.2013
West African Examination Council Senior School Certificate -