Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adesh Deosaran

St. Petersburg

Summary

Experienced in administrative support within healthcare settings, facilitating smooth transitions for patients upon admission and coordinating with various departments to address resident needs. Demonstrated ability to provide exceptional customer service to patients and families, while assisting with social services and addressing grievances. Collaborated effectively with interdisciplinary teams to ensure quality patient care, contributing to a supportive environment for both staff and residents. Proficient in crisis intervention and patient advocacy, ensuring that individual needs are met promptly and efficiently.

Motivated Patient Experience Manager with background in overseeing patient care while enhancing overall patient satisfaction. Skilled in developing and implementing strategies for improving the patient journey, using both staff training and system optimization. Strengths include strong interpersonal skills, strategic planning capability, and the ability to navigate complex medical environments effectively. Achievements involve successful improvement of patient satisfaction rates and streamlining hospital operations while maintaining high-quality healthcare standards.

Overview

16
16
years of professional experience

Work History

Director of Patient Experience

Aviata at Seminole
Seminole
02.2025 - Current
  • Ensure a smooth transition upon admission. Coordinate with other departments to meet the needs of the residents.
  • Provided exceptional customer service to patients and their families.
  • assisted with social service and grievances.

CNA

Visiting Angels
Saint Petersburg
02.2009 - Current
  • Assisted with medication as a med tech.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.

End of Life Care

Suncoast Hospice
Saint Petersburg
03.2021 - 11.2024
  • Perform CNA end of life care
  • Provided emotional support to families during difficult times such as end of life care decisions.
  • Educated family members about end of life care options for the patient.

Care Coordinator/Staffing Coordinator

Visiting Angels Home Care
Saint Petersburg
11.2019 - 02.2021
  • Staffed caregivers with clients, ensuring the best fit in the healthcare industry. Coordinated the care.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Provided crisis intervention services when needed.

Concierge

Lexington Health And Rehab
Saint Petersburg
06.2016 - 10.2016

  • Transferred from Alhambra health and rehab due to a promotion.
  • My duties as a concierge consists of being the meditator between the residents and Department heads of management to meet the needs and care of the residents. My other duties as a concierge consist of welcoming the residence with their families making them feel welcomed , as well as aiding in discharge of a resident, following up with new Residents with complaint and concerns. My other duties also consists of creating menus of restaurant menus & TV guide, ensuring empty beds were ready for new admissions , coordinating with maintenance & housekeeping, making sure every room had a name tag , and that all residents have their name on their wrist bands , as a concierge I also assisted the admission department by doing admission packages/forms with new residents. When the director of admission took maternal leave, the admission assistant took the position of admission director, and as the concierge I was asked to take the position off admission assistant as well as the concierge . My responsibilities as admission assistant was to make sure the admission packages were done, complete and transferred into PCC and to corporate, that includes calling power of attorney or family members if needed for the completion of the documents for Resident that have legal guardians or POA. I also give tours to potential resident and their families in hope that they will admit their loved ones to the facility.

Cna to Unit Coordinator

Alhambra health and rehab
Saint Petersburg
03.2014 - 06.2016
  • I started off as a CNA which I was later asked to do restorative care and worked with therapy. Later, I was promoted to the unit coordinator. I assisted with medical records setting up medical appointments for the patients entering patient information on PCC.

Education

CNA - Patient Care And Medication Assistant

Southern Institute
Saint Petersburg, Florida
09-2008

GED -

Susan E Wagner
Staten Island, New York
06-1994

Skills

  • Patient care
  • Customer service
  • Care coordination
  • Crisis intervention

Patient advocate

Timeline

Director of Patient Experience

Aviata at Seminole
02.2025 - Current

End of Life Care

Suncoast Hospice
03.2021 - 11.2024

Care Coordinator/Staffing Coordinator

Visiting Angels Home Care
11.2019 - 02.2021

Concierge

Lexington Health And Rehab
06.2016 - 10.2016

Cna to Unit Coordinator

Alhambra health and rehab
03.2014 - 06.2016

CNA

Visiting Angels
02.2009 - Current

CNA - Patient Care And Medication Assistant

Southern Institute

GED -

Susan E Wagner
Adesh Deosaran