Adesh Menka
Hicksville
Summary
Dynamic hospitality professional with extensive experience at Garden City Hotel and Porsche Gold Coast. Proven expertise in guest relations and reservation management, consistently enhancing customer satisfaction. Skilled in multitasking and cross-functional cooperation, I excel in creating seamless experiences while maintaining meticulous attention to detail. Committed to fostering long-term client relationships through exceptional service.
Overview
7
7
years of professional experience
Work History
Hotel Attendant
Garden City Hotel
10.2023 - Current
- Welcomed arriving guests and explained car retrieval procedures.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted with luggage handling, ensuring timely delivery and careful handling of personal belongings.
Service Advisor
Audi Massapequa
03.2020 - 08.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Met customer call guidelines for service levels, handle time and productivity.
Concierge
Porsche Gold Coast
11.2018 - 01.2020
- Facilitated and coordinated transportation services for guests.
- Assisted where needed in the service department to expedite work orders
- Keeping track of loaner vehicle inventory
- Scheduling service appointments for customers
- Creating repair orders for vehicles requiring service needs
Education
Associate of Science - Health Sciences
Queens Community College
Bayside, NY05-2025
Skills
- Reservation management
- Concierge services
- Guest relations expertise
- Cross-functional cooperation
- Multitasking and prioritizing
- Time management
Timeline
Hotel Attendant
Garden City Hotel
10.2023 - Current
Service Advisor
Audi Massapequa
03.2020 - 08.2021
Concierge
Porsche Gold Coast
11.2018 - 01.2020
Associate of Science - Health Sciences
Queens Community College
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