ADESHINA LAWAL
Greensboro,NC
Summary
Customer Service Manager experienced in driving customer satisfaction and fostering client loyalty across international markets. Managed high-performing teams and resolved client issues through effective communication and conflict resolution. Enhanced operational efficiency by training healthcare professionals on documentation processes and medication management while effectively handling customer inquiries and package delivery processes.
Overview
17
17
years of professional experience
Work History
Team lead
All on the field Cancasser
Greensboro, Nc
08.2026 - Current
- Proposed and implemented innovative solutions that improved team outcomes.
- Collaborated with diverse coworkers to achieve collective goals and resolve service-related issues.
- Executed daily tasks with precision to ensure smooth operations.
Logistic and delivery services
GrubHub
Durham, North Carolina
08.2025 - Current
- Managed customer interactions, ensuring careful packaging and timely delivery of orders to meet customer expectations
- Processed customer orders and handled payments accurately, contributing to smooth transaction flow
- Resolved customer issues promptly, improving overall customer satisfaction and loyalty
Epic Go Live Consultant
EPIC OPTIME
Greensboro, Nc
07.2024 - 08.2025
- Guided physicians in using the Admission Order Set for patient admissions and emphasized medication reconciliation importance.
- Trained nurses on documenting medication in MAR through patient wristband scanning, medication scanning, and accurate time documentation.
- Instructed nurses on linking Override Pull medications to enhance medication management.
- Assisted nurses in documenting Care Plans and addressing Education activities.
- Created a customized Patient List for both physicians and nurses.
- Assisted providers with training in Dragon Medical device/ Modal for dictation.
Ass press man
Adplex Printing Company
Greensboro, NC
01.2017 - 01.2021
- Assisted press man in monitoring printing machine performance to ensure quality production
- Documented completed work prior to shipping, ensuring accurate record-keeping
- Recorded details of completed work accurately in the company database.
Sales Representative
Luck Prosper Limited
Sandton
01.2013 - 01.2014
- - Advised customers on product selection and usage to enhance satisfaction and meet needs
- - Facilitated customer transactions at point of sale, ensuring efficient and positive experience
- Negotiated sales terms with customers and business partners.
- Showcased product features and pricing to prospective clients, driving interest and engagement
- - Processed customer transactions at point of sale and ensured a seamless customer experience
Presiding Officer
Independent National Electoral Commission
Abuja
01.2011 - 06.2011
- - Managed public-facing operations during national elections, increasing voter engagement and building trust
- - Facilitated communication between stakeholders and election staff, promoting clarity and alignment
- - Maintained order and resolved conflicts
- under high-pressure conditions
- Conducted community canvassing to raise political awareness and encourage civic participation
Customer Service Representative
MTN Nigeria
Abuja
04.2010 - 11.2010
- - Delivered exceptional support to customers, resolving inquiries with speed and accuracy
- - Gained recognition for professionalism and empathy in customer interactions
- - Created service workflows that improved process efficiency and reduced response time
Education
Bachelor of Arts - History & International Studies
University of Jos
NigeriaAssociate Degree - Mass Communication
University of Jos
NigeriaSkills
- Delivery management
- Payment processing
- CRM proficiency
- Route planning
- Package handling
- Quality assurance
- Client retention
- Time management
- Conflict resolution
- Active listening
- Customer-focused
- Strong communicator
- Service leadership
- Team training
- Team presentations
- Community outreach
ACTIVITIES AND INTERESTS
Surfing, Scuba diving, Snorkeling, Craft beer, Travel, Great food, Food Pantry Volunteer
VOLUNTEER EXPERIENCE
Surfing, Scuba diving, Snorkeling, Craft beer, Travel, Great food, Food Pantry Volunteer
Name
Community canvassing
Timeline
Team lead
All on the field Cancasser
08.2026 - Current
Logistic and delivery services
GrubHub
08.2025 - Current
Epic Go Live Consultant
EPIC OPTIME
07.2024 - 08.2025
Ass press man
Adplex Printing Company
01.2017 - 01.2021
Sales Representative
Luck Prosper Limited
01.2013 - 01.2014
Presiding Officer
Independent National Electoral Commission
01.2011 - 06.2011
Customer Service Representative
MTN Nigeria
04.2010 - 11.2010
Bachelor of Arts - History & International Studies
University of Jos
Associate Degree - Mass Communication
University of Jos