Adeshola M. Adekola

Support Active Directory, including user profiles and system domains

• Ensure all Group Policies are implemented, including network password and identity management
• Resolve DNS-related issues
• Provide customer service & technical support
• Exceed assigned sales goals and drive recurring subscriptions
• Maintain systems and verify that peripherals are working correctly
• Microsoft Azure system
• Configured and distributed devices used daily by employees.
• Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android.
• Installed, configured, and maintained computer systems and network connections.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Created user accounts and assigned permissions.
• Configured hardware, devices, and software to set up workstations for employees.

• Support User Administration systems, including set up and maintenance of accounts
• Support Active Directory, including user profiles and system domains
• Ensure all Group Policies are implemented, including network password and identity management
• Resolve DNS-related issues
• Provide customer service & technical support
• Exceed assigned sales goals and drive recurring subscriptions
• Maintain systems and verify that peripherals are working correctly
• Repair system hardware, including servicing hard drives & motherboards
• Monitor system performance and create file systems
• Install new software and software updates and provide support
• Managed the new warehouse setup, including PC installation, switch installation, and printer setup
• Managed software upgrade of 3 warehouses, including workstation modification
• Respond to ServiceNow incidents from open to close
• Support Manhattan WMOS 2018 software
• Create and execute SQL Queries
• Support Red Prairie software
• Train new hires
• Implementations of IT infrastructure
• Enforced rules and searched for contraband items
• Identified and resolved network congestion issues and bottlenecks.
• Planned and implemented upgrades to system hardware and software.
• Worked with users to determine areas of technology in need of improved usability.

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Tested new software and hardware prior to deployment.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Created user accounts and assigned permissions.
• Configured and tested new software and hardware.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed, configured and maintained computer systems and network connections.
• Helped streamline repair processes and update procedures for support action consistency.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Provisioned new software and hardware for use, following established security policies.
• Drove continuous improvement of IT governance processes.
• Diagnosed and executed resolution for network and server issues.
• Researched and recommended new technologies and strategies for improving system performance.
• Designed and evaluated WAN and LAN connectivity technologies.
• Planned and implemented upgrades to system hardware and software.
• Evaluated software products to determine compatibility with existing systems.
• · Support Manhattan WMOS 2016 software
• · Support Red Prairie software
• · Support Active Directory, including user profiles and system domains

• Clone HP systems and Servers
• Troubleshoot warranty issues
• Installed, configured, and maintained computer systems and network connections.
• Installed and configured operating systems and applications.
• Learned and implemented new software testing procedures.
• Tested new software and hardware before deployment.
• Assisted in development of system security protocols.
• Configured and tested new software and hardware.

• Responsible for installation, support, and maintenance of computer systems
• Support Admin/WIFI/Network
• Support Active Directory
• Provide Helpdesk support
• Managed onboarding and offboarding of employees.
• Worked with users to determine areas of technology in need of improved usability.
• Provisioned new software and hardware for use, following established security policies.
• Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.