Adeshola M. Adekola
Fishers,USA
Summary
Detail-oriented professional with over 20 years of technical support experience, including eight years of Active Directory expertise. Committed to excellence, exceptional customer service skills, and a strong technical aptitude. Quick to grasp new concepts and adapt to ever-changing environments with excellent communication and multitasking abilities. Adept System Administrator maintaining reliable uptime figures, ensuring business continuity, and skilled in controlling hardware, software, and security services for businesses of all sizes. Hardworking software engineering professional with strong customer service, multitasking, and time management abilities. Innovative technology professional with diverse experience in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish, contributing significantly to organizational growth and success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Desk Help Support Analyst Tier II
Artisan Design Group
Fishers, IN
07.2024 - Current
- Support Active Directory, including user profiles and system domains.
- Ensure all Group Policies are implemented, including network password and identity management.
- Resolve DNS-related issues.
- Provide customer service & technical support.
- Exceed assigned sales goals and drive recurring subscriptions.
- Maintain systems and verify that peripherals are working correctly.
- Microsoft Azure system.
- Configured and distributed devices used daily by employees.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android.
- Installed, configured, and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up workstations for employees.
- Streamlined support processes for increased efficiency and faster issue resolution.
System Administrator II
FedEx Supply Chain
Indianapolis, IN
03.2022 - 07.2024
- Support User Administration systems, including the setup and maintenance of accounts.
- Support Active Directory, including user profiles and system domains.
- Ensure all Group Policies are implemented, including network password and identity management.
- Resolve DNS-related issues.
- Provide customer service & technical support.
- Exceed assigned sales goals and drive recurring subscriptions.
- Maintain systems and verify that peripherals are working correctly.
- Repair system hardware, including servicing hard drives & motherboards.
- Monitor system performance and create file systems.
- Install new software and software updates, and provide support.
- Managed the new warehouse setup, including PC installation, switch installation, and printer setup.
- Managed software upgrade of 3 warehouses, including workstation modification.
- Respond to ServiceNow incidents from open to close.
- Support the Manhattan WMOS 2018 software.
- Create and execute SQL Queries.
- Support Red Prairie software.
- Train new hires.
- Implementations of IT infrastructure.
- Enforced rules and searched for contraband items.
- Identified and resolved network congestion issues and bottlenecks.
- Planned and implemented upgrades to system hardware and software.
- Worked with users to determine areas of technology needing improved usability.
Technician Specialist
GSK Consumer Healthcare
Waltham, Massachusetts
12.2020 - 03.2021
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware before deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
System Administrator I
FedEx Supply Chain
Greenwood, IN
01.2018 - 12.2020
- Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
- Oversaw file system and storage upgrades to maintain data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Drive continuous improvement of IT governance processes.
- Diagnosed and resolved network and server issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Support Manhattan WMOS 2016 software.
- Support Red Prairie software.
- Support Active Directory, including user profiles and system domains.
Desktop Support Technician
Foxconn and HP Technology Group
Plainfield
10.2016 - 03.2017
- Clone HP systems and Servers.
- Troubleshoot warranty issues.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
Assistant IT Manager
Le Meridien Hotel/Nicon Luxury
Abuja, Abuja, Nigeria
04.2006 - 09.2016
- Responsible for the installation, support, and maintenance of computer systems.
- Support Admin/WIFI/Network, manage onboarding and offboarding employees.
- Support Active Directory, Provide Helpdesk support.
Education
Associate of Science - Computer Science
Dorben Polytechnic
AbujaAssociate of Science - Electrical, Electronics, Engineering
Federal Polytechnic At Bida
Bida-Niger StateSkills
- Windows Server 2003/2008
- Windows 2000/XP/Vista/7/OS for MAC
- Network Topology: LAN/WAN, TCP/IP Protocol, DHCP, DNS
- Active Directory/Exchange support
- SQL Database
- RF Scanners
- Switching & Routing
- ServiceNow Ticketing System
- Wireless configuration and troubleshooting
- Printers' repairs
- MS Office 365
- Performed PC Hardware Maintenance
- Server Rooms
- Software Installation
- Technical Support
- Equipment Management
- Hardware Troubleshooting
- Capacity Planning
- Technical Specifications
- Program Installations
- Incident Management
- Helpdesk Operations
- Programming
- System Monitoring
- Mobile Device Management
- Network Administration
- Project Management
- Device Configuration
- Server Management
- System Upgrades
- Hardware and Software Installation
- Support ticketing systems
- Remote support
- Application support
- User account management
- Network troubleshooting
- Technical assistance
- ITIL processes
- Incident management
- Software knowledge
Certification
- Introduction to Software Engineering 2025
- Microsoft Course, 2024, Introduction to Microsoft Azure Cloud Services
- Manhattan Associates, 2022, Completed Manhattan Associates WMOS Level 1 Training
- Google Course, 2021, Earned the following Google IT Support Professional Certifications: Networking
- Google Course, 2021, Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming Powerful, System Administration and IT Infrastructure
Software
- To Microsoft Azure Cloud Services
- Software Engineering
Timeline
IT Desk Help Support Analyst Tier II
Artisan Design Group
07.2024 - Current
System Administrator II
FedEx Supply Chain
03.2022 - 07.2024
Technician Specialist
GSK Consumer Healthcare
12.2020 - 03.2021
System Administrator I
FedEx Supply Chain
01.2018 - 12.2020
Desktop Support Technician
Foxconn and HP Technology Group
10.2016 - 03.2017
Assistant IT Manager
Le Meridien Hotel/Nicon Luxury
04.2006 - 09.2016
Associate of Science - Computer Science
Dorben Polytechnic
Associate of Science - Electrical, Electronics, Engineering
Federal Polytechnic At Bida