Adeshola M. Adekola
Fishers,IN
Summary
Detail-oriented professional with 18 years of technical support experience and eight years of Active Directory experience. Committed to excellence with an exceptional ability for customer service and technical aptitude. Grasps new concepts quickly and adapts well to ever-changing environments. Possesses strong communication and multi-tasking skills—passion for learning and growth. Adept System Administrator known for maintaining reliable and consistent uptime figures. Dedicated to providing business continuity through system availability. Skilled controller of hardware, software and security services for businesses of all sizes. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
System Administrator II
FedEx Supply Chain
01.2018 - Current
- Support User Administration systems, including set up and maintenance of accounts
- Support Active Directory, including user profiles and system domains
- Ensure all Group Policies are implemented, including network password and identity management
- Resolve DNS-related issues
- Provide customer service & technical support
- Exceed assigned sales goals and drive recurring subscriptions
- Maintain systems and verify that peripherals are working correctly
- Repair system hardware, including servicing hard drives & motherboards
- Monitor system performance and create file systems
- Install new software and software updates and provide support
- Managed the new warehouse setup, including PC installation, switch installation, and printer setup
- Managed software upgrade of 3 warehouses, including workstation modification
- Respond to ServiceNow incidents from open to close
- Support Manhattan WMOS 2018 software
- Create and execute SQL Queries
- Support Red Prairie software
- Train new hires
- Implementations of IT infrastructure
- Enforced rules and searched for contraband items.
Desktop Support Technician
Foxconn and HP Technology Group
10.2016 - 03.2017
- Clone HP systems and Servers
- Troubleshoot warranty issues.
System Administrator III/Assistant IT Manager
Le Meridien Hotels
04.2006 - 09.2016
- Responsible for installation, support, and maintenance of computer systems
- Support Admin/WIFI/Network
- Support Active Directory
- Provide Helpdesk support.
Education
Associate of Science - Computer Science
Dorben Polytechnic
Abuja-Nigeria01-2011
Associate of Science - Electrical And Power Transmission Installation
Federal Polytechnic
Bida-Nigeria01-2004
Skills
- Windows Server 2003/2008
- Windows2000/XP/Vista/7/OS for MAC
- Network Topology: LAN/WAN, TCP/IP Protocol DHCP, DNS
- Active Directory/Exchange support
- SQL Database
- RF Scanners
- Switching & Routing
- ServiceNow Ticketing System
- Wireless configuration and troubleshooting
- Printers repairs
- MS Office 365
- PC Hardware Maintenance
- Server Rooms
- New Program Installations
- Hardware Expertise
- Software Installation
- Technical Support
- Active Directory
- Equipment Management
- Mainframe Backups
- Hardware Troubleshooting
- Capacity Planning
- Technical Specifications
- Program Installations
- Incident Management
- Helpdesk Operations
- Windows 95/98/2000/XP/XP Pro/NT
- Programming
- System Monitoring
- Mobile Device Management
- System Updates
- Network Administration
- Project Management
- Device Configuration
- Help Desk Software
- Server Management
- System Upgrades
- Hardware and Software Installation
Websites
Education Certifications
- 2022, Completed Manhattan Associates WMOS Level 1 Training
- 2021, Earned the following Google IT Support Professional Certifications: Networking Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power, System Administration and IT Infrastructure
Timeline
System Administrator II
FedEx Supply Chain
01.2018 - Current
Desktop Support Technician
Foxconn and HP Technology Group
10.2016 - 03.2017
System Administrator III/Assistant IT Manager
Le Meridien Hotels
04.2006 - 09.2016
Associate of Science - Computer Science
Dorben Polytechnic
Associate of Science - Electrical And Power Transmission Installation
Federal Polytechnic