Adetayo Solomon
Roselle,NJ
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at Amazon through empathetic resolution of complaints and proficient use of Microsoft Office Suite. My blend of exceptional customer service skills and computer proficiency led to efficient problem-solving and positive customer experiences, showcasing my ability to deliver results under pressure.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Shipping Coordinator
Zing Recruiting
05.2023 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Reviewed paperwork to determine priorities and set schedules.
Customer Service Representative
Amazon
01.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Business Administration
Penn Foster Career School
Scranton, PA05-2025
Skills
- Computer proficiency
- Data entry
- Customer service
- Call center experience
- Paperwork processing
- Microsoft outlook
- Professional telephone demeanor
- Microsoft Office Suite
- Office equipment proficiency
- Shipping and logistics
- Delivery scheduling
- Clerical support
- Active listening
- Shipping procedures
- Schedule management
- Organizational skills
- Order tracking
- Documentation skills
Languages
English
Full Professional
Timeline
Shipping Coordinator
Zing Recruiting
05.2023 - Current
Customer Service Representative
Amazon
01.2022 - 05.2023
Diploma - Business Administration
Penn Foster Career School
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