ADEVION P. STOKES
Jersey City
Summary
Experienced finance professional with a strong background in loan servicing and a passion for the banking industry. Proven ability to effectively organize and manage tasks, including borrower interactions, while establishing solid business relationships to drive revenue and achieve corporate objectives. Track record of improving productivity by 10% through efficient data log and record management, resulting in reduced administrative errors. Successfully implemented a new customer service process in current role, leading to a 25% increase in customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan & Document Specialist
UNFCU
01.2020 - Current
- Conducted detailed audits of loan LES for accuracy.
- Conducted prompt auditing and preparation of loan documentation.
- Developed, dispatched, and logged mortgage documents.
- Provided exceptional customer service during the loan application process, addressing questions and concerns promptly and professionally.
- Maintained confidentiality of sensitive client information while effectively managing diverse loan portfolios.
- Contributed to the successful retention of high-value clients through exceptional service and responsiveness throughout the lending process.
Administrative Processor
UNFCU
07.2018 - 01.2020
- Oversees inspection, distribution, and record-keeping of inmate correspondence, publications, books, and packages.
- Addressed inmate questions, complaints, and requests about correspondence.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Education
High School Diploma -
New Jersey Department of Education
10.2023
Bachelor In Architectural Science - Cyber Security
Maryville University of Saint Louis
St. Louis, MOSkills
- Excel, Word & Outlook
- Training Course Programs: Leap
- Nautilus Unity (Database)
- Loan servicing
- Insurance verification
- Deadline management
- Property valuation
- Document review
- Loan underwriting
- Appraisal review
- Loan closing
- Loan processing
- Policy adherence
Certification
- Swiss Post Solutions
- Internship & Leadership Academy
Timeline
Loan & Document Specialist
UNFCU
01.2020 - Current
Administrative Processor
UNFCU
07.2018 - 01.2020
High School Diploma -
New Jersey Department of Education
Bachelor In Architectural Science - Cyber Security
Maryville University of Saint Louis
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