CARSHA RIDLEY
TEKsystems
West Monroe,LA
1
Language
1
Certification
12
years of professional experience
Professional with solid experience in document management and process optimization. Skilled in document preparation, data accuracy, and compliance standards. Strong focus on team collaboration and adaptable to changing needs. Known for reliability, effective communication, and achieving results. Proficient in document software and detail-oriented in maintaining high standards.
Experienced with managing and organizing comprehensive documentation systems. Utilizes advanced software tools to ensure accuracy and consistency in all documents. Knowledge of collaborative techniques to support team efficiency and project success.
Work History
Document Specialist/ Case Mangement
3 Months- Managed and maintained confidential client and case documentation, ensuring 100% of records were accurate, complete, and up to date using strong organizational skills.
- Reviewed documents for accuracy, completeness, and compliance with established requirements, reducing processing errors and supporting regulatory adherence.
- Coordinated case activities and tracked deadlines, ensuring timely case progression and minimizing delays through proactive follow-up on outstanding documentation.
- Communicated with clients, internal departments, and external agencies to obtain information and facilitate case progression, improving workflow efficiency.
- Entered and maintained case information in electronic databases and document-management systems, enhancing data integrity and accessibility for team use.
- Prepared correspondence, reports, forms, case summaries, and other required documentation, streamlining case management processes.
- Monitored cases from intake through completion while maintaining accurate records and timely follow-up, ensuring no cases were overlooked.
- Identified missing or inconsistent information and worked with appropriate parties to resolve documentation issues, enhancing data accuracy.
- Provided administrative and case-management support, facilitating efficient and timely processing of cases and enhancing overall team productivity.
Healthcare Customer Service Representative
1 Year 1 Month- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries, contributing to positive customer feedback.
- Boosted patient satisfaction by resolving healthcare inquiries efficiently, reflected in positive customer feedback.
- Facilitated difficult conversations with compassion, deescalating tensions and achieving satisfactory outcomes.
- Improved first-call resolution rates by actively listening to customer needs and delivering accurate information.
- Expanded knowledge on medical terminology and insurance policies through continuous learning, enhancing accuracy in communication with clients.
Technical Support Representative
5 Months- Delivered remote assistance to customers facing technical difficulties, guiding them through resolutions to restore functionality and improve satisfaction.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience and minimizing downtime.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions to restore functionality.
- Maintained expertise on company products to ensure accurate, reliable information was consistently provided to customers.
Data Entry Clerk
4 Months- Organized, sorted, and checked input data against original documents, ensuring 100% data accuracy and consistency.
- Scanned documents and saved in database, ensuring essential organizational information is easily retrievable and compliant.
- Completed data entry tasks with accuracy and efficiency, consistently meeting daily productivity targets.
- Completed data entry tasks accurately and efficiently, meeting daily productivity targets and maintaining workflow consistency.
- Verified accuracy of data entered into system to produce error-free reports, contributing to reliable business operations.
- Verified accuracy of data entered into system, producing error-free reports that support reliable business operations.
Medical Coder
4 Years 3 Months- Analyzed patient medical records and assigned appropriate ICD-10, CPT, and HCPCS codes to ensure accurate billing and reimbursement.
- Conducted coding reviews to identify inaccuracies and discrepancies, enhancing compliance with regulatory requirements and improving overall coding practices.
- Collaborated with healthcare providers to clarify diagnoses and procedures, enhancing documentation accuracy and streamlining coding processes.
- Utilized electronic health record systems and coding software to input, validate, and maintain coding data for efficient healthcare operations.
- Participated in coding audits and quality assurance initiatives to monitor and improve coding accuracy and consistency, optimizing workflow efficiency.
Data Entry Clerk
3 Years 1 Month- Entered, updated, and maintained accurate data in various systems and databases, supporting reliable record-keeping.
- Completed data entry tasks with accuracy and efficiency, consistently meeting productivity goals.
- Resolved data discrepancies and identified improvement areas, contributing to enhanced data quality.
- Met strict deadlines and prioritized tasks to ensure timely completion of data entry projects, supporting operational efficiency.
- Managed large volumes of data with attention to detail and strong organizational skills, ensuring accuracy in records.
- Met strict deadlines and prioritized tasks effectively to ensure timely completion of data entry projects.
- Followed established procedures to enter and process data correctly, supporting compliance and operational standards.
Product Manager
2 Years 4 Months- Managed high volume of customer inquiries via phone, email, and live chat, ensuring high service standards and customer satisfaction.
- Collaborated with cross-functional teams to improve overall customer experience and optimize processes for greater efficiency.
- Utilized strong product knowledge to provide accurate information and recommendations, driving sales opportunities.
- Resolved customer complaints promptly and effectively, achieving a 95% customer satisfaction rating and strengthening brand loyalty.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Managed high volume of customer inquiries via phone, email, and live chat with professionalism and efficiency, maintaining high service standards.
- Communicated effectively with team members to deliver updates on project milestones and deadlines, ensuring alignment and timely delivery.
Education
Associate of Science - Medical Billing and Coding
Certified Nursing Assistant - Nursing
Skills
Document management
Regulatory compliance
Healthcare privacy protection
Maintaining patient confidentiality
Clinical documentation
Medical office experience
Patient care
Patient observation
Basic math
Call light response (emergency response procedures)
HCPCS error detectionmanagement
Data entry
ICD coding
ICD-10
Procedure coding
Medical terminology
Medical billing
Healthcare customer service
Customer support
Communication skills
Problem solving
Attention to detail
Organizational skills
Time management
Flexibility
Empathy
Collaboration with healthcare professionals
Training & development
Leadership
Team development
Care coordination
Case management
Document review
Documenting
Data analysis skills
Remote medical coding
Revenue cycle management
Accounts receivable
Insurance verification
Quality assurance auditing
Research data collection
Research
Basic life support
Hazard identification and correction
Isolation techniques (health monitoring and safety measures)
Safe environment creation
Safe lifting practices
Manual handling
Gait belt
Nursing home experience
Hoyer lift
Long-term care facility experience
Skilled nursing facility
Home & community care experience
Bedpan use
Inpatient
Acute care
Surgery
Gastroenterology
Radiology
Denture care
Oral hygiene
Hair care
Skin care
EMR/EHRe
Urinal use
Bedpan use
Laundry
Live chat support
Phone triage
Multi-line phone systems
Computer operation
Computer literacy
Research
AdvancedMD
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Microsoft Outlook
Windows
Typing
Records Typing Speed: 50WPM
Software
POS
Cash register
Retail math
Logbook
Technical support experience
Product demos
Analysis skills
ICD-9
DRG
HCPCS
Patient observation
English
Writing skills
Critical care (emergency response procedures)
Customer service
Phone etiquette
Working with geriatric patients
Documenting
Spreadsheets
Computer skills
Office experience
Facility management
Training & development
Team development
Leadership
Safe lifting practices
Emergency procedures
Flexibility
Safe lifting practices
Problem solving
Attention to detail
Microsoft Word compliance
HCPCS error detection
Anatomy knowledge
Managed care
Phone etiquette
Medical terminology
Patient billing
Microsoft Word
Medical collection
Analysis skills
EKG
Microsoft Outlook
EMR systems
IOS
Cash register
Case management software
Medical receptionist
Computer skills
Case coordination
Certification
Driver's License, Medical Coding Certification, Geriatric Nursing Assistant, CNA, AHIMA, CCMA Certification, Certified Coding Associate, Medical Billing Certification, Certified Professional Coder, Certified Medical Assistant, BLS Certification, Certified Coding Specialist
Languages
English
Work authorization
Authorized to work in the US for any employer
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Document Specialist/ Case Mangement
TEKsystems
2026.07 - 2026.10Read More
Healthcare Customer Service Representative
Concentrix
2025.05 - 2026.06Read More
Technical Support Representative
Teleperformance
2024.11 - 2025.04Read More
Data Entry Clerk
PharMerica
2024.06 - 2024.10Read More
Medical Coder
St Francis Medical Center
2020.03 - 2024.06Read More
Data Entry Clerk
Savannah Grand of Monroe
2017.02 - 2020.03Read More
Product Manager
Toys "R"
2014.10 - 2017.02Read More
Ultimate Medical Academy
Associate of Science from Medical Billing and Coding
Read More
Delta Community College
Certified Nursing Assistant from Nursing
Read More