Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHYLAH FAITEL

HIBBING,MN

Summary

In March of 2022 I completed a Bachelor's degree in Human Services from Rasmussen University. Currently, I am seeking a position in which I can utilize the information learned in a human services or a related field. I have formal knowledge of documenting and writing case notes gained through excellent classroom performance at Rasmussen University. I offer excellent communication, organizational, and interpersonal abilities and am committed to learning, developing skills, and gaining experience working with a wide variety of populations and cultures. I am self-directed and research-driven with superior performance in both autonomous or collaborative environments.

Overview

9
9
years of professional experience

Work History

Online Seller

Self Employed Web
Hibbing, MN
10.2017 - Current
  • Created clear, precise and properly detailed product and service information on company website.
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Set and managed client's expectations through prompt shipment of product's.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Responded to customer issues and resolved complaints by leveraging expert customer service knowledge.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.

Resident Aide

Range Development Company
Hibbing, MN
07.2015 - 10.2017


  • Furthered skills by actively taking part in employee training and taking classes to improve skills
  • Increased medication and medical terminology knowledge through research and continuing education
  • Investigated, documented and submitted information to Quality
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
  • Documented residents' mental status, sleep and eating patterns in medical record books
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Customer Service Specialist

Patriot Marketing
Duluth, MN
05.2013 - 06.2015
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Resolved concerns with products or services to help with retention and drive sales
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Bachelor Of Applied Science - Human Services

Rasmussen University
St. Cloud, MN
03.2022

Associate of Applied Science - Liberal Arts And General Studies

Hibbing Community College
Hibbing, MN
05.2003

Skills

  • Client Relationship Development
  • Dependable and Responsible
  • Flexible and Adaptable
  • Self-Motivated
  • Knowledge of medical and psychiatric
  • Terminology
  • Interviewing skills
  • Written and verbal communication
  • Organizational Development
  • Teamwork and Collaboration
  • Report writing skills
  • Goal Tracking
  • Customer Loyalty
  • Observation Documentation
  • Privacy and Confidentiality
  • Medical Recordkeeping

Timeline

Online Seller

Self Employed Web
10.2017 - Current

Resident Aide

Range Development Company
07.2015 - 10.2017

Customer Service Specialist

Patriot Marketing
05.2013 - 06.2015

Bachelor Of Applied Science - Human Services

Rasmussen University

Associate of Applied Science - Liberal Arts And General Studies

Hibbing Community College
SHYLAH FAITEL