Adham Harb
Wylie,Texas
Summary
Operations leader with a track record of success at CareTrips LLC, specializing in dispatch and route optimization. Expertise in data analysis and team leadership drives process improvements that enhance service reliability. Collaborative approach builds strong relationships, ensuring customer satisfaction and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Lead Dispatcher
Caretrips LLC
Richardson, USA
03.2024 - Current
- Led daily dispatch operations, coordinating transportation schedules and driver assignments to enhance service delivery.
- Maintain real‑time coordination between drivers and clients to ensure timely and accurate service.
- Optimize routing strategies to reduce travel time and improve service reliability.
- Monitor operational data and dispatch logs to identify workflow improvements.
- Supported operational leadership by supervising transportation staff, fostering a collaborative work environment.
Assistant Manager
Coit Auto Center
Dallas, USA
04.2021 - 01.2024
- Oversaw daily automotive service operations including scheduling, technician supervision, and customer service.
- Handled 75+ daily calls and 50+ walk-in customers, ensuring high service efficiency and customer satisfaction.
- Delegated repair tasks, ensuring quality assurance and timely completion across technician work.
- Maintained detailed service records, monitoring labor and materials usage to support operational efficiency.
- Diagnosed mechanical issues using OEM diagnostic equipment and troubleshooting protocols.
Software Test Engineer
Shifamed
Campbell, USA
08.2020 - 04.2021
- Collaborated with engineers and product teams to define and implement effective testing strategies.
- Developed automated and manual testing scripts to ensure product functionality met quality standards.
- Investigated defects through log analysis and root-cause troubleshooting to enhance product reliability.
- Contributed to testing initiatives across cross-functional teams of 30+ engineers and testers.
Sales Associate / Team Lead
Metro by T‑Mobile
Deerfield Beach, USA
01.2019 - 06.2020
- Achieved high retail sales while ensuring exceptional customer service.
- Built strong client relationships leading to increased retention and repeat customers.
- Secured leadership responsibilities through demonstrated performance and reliability.
- Supported inventory control, organized store layout, and contributed to sales strategy.
Education
Bachelor of Arts - Criminal Justice
Collin County Community College District
Plano, Texas03-2026
Skills
- Dispatch & Route Optimization
- Operations Management
- Inventory management
- Process improvement
- Data analysis
- Customer Relationship Management
- Team leadership
- Cross-functional collaboration
- Automotive diagnostics
Hobbies and Interests
- Weightlifting
- Kickboxing
- Muay Thai
- Automotive Building & Restoration
Leadership And Achievements
- Promoted to leadership roles in multiple organizations due to operational impact and customer service performance.
- Supervise a team of 7 employees while balancing professional responsibilities and academic studies.
- Participated in development and testing initiatives for Sapphire Fitness and Enlil technology projects.
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Lead Dispatcher
Caretrips LLC
03.2024 - Current
Assistant Manager
Coit Auto Center
04.2021 - 01.2024
Software Test Engineer
Shifamed
08.2020 - 04.2021
Sales Associate / Team Lead
Metro by T‑Mobile
01.2019 - 06.2020
Bachelor of Arts - Criminal Justice
Collin County Community College District