Noelia Godinez
Anaheim ,CA
Summary
Bilingual candidate, read and write in Spanish. Knowledgeable in dispatching and coordinating a team. Compiling and running daily reports based on dispatch. Attention to detail with strong organizational skills. Strong problem solving skills, dedicated to providing the highest level of customer service. Efficient multitasker with attention to detail. Able to develop collaborative relationships, well-respected and trusted team player.
Overview
6
6
years of professional experience
Work History
Lead Dispatcher
One Season Heating & Air Conditioning
Lake Forest
01.2024 - Current
- Scheduling and Routing: Schedule and assign service calls, maintenance appointments, and installations to technicians.
- Customer Communication: Serve as the primary point of contact for customers, answering calls, responding to messages, and providing updates on service appointments.
- Technician Coordination: Coordinate with technicians to ensure they have the necessary information, equipment, and support to complete jobs efficiently.
- Job Prioritization: Prioritize service calls based on factors like urgency, location, and technician availability.
- City Permits: Manage the entire permit process for HVAC installations, including submitting documentation and ensuring all necessary permits and licenses were obtained in compliance with local and state regulations.
Dispatcher
Goettl Air Conditioning
Lake Forest
05.2023 - 01.2024
- Coordinated daily schedules for HVAC technicians, ensuring optimal routing and timely service delivery.
- Managed incoming service requests and dispatched technicians based on urgency, location, and skillset.
- Monitored work progress and maintained communication with field technicians to resolve any issues or delays.
- Compiled and generated daily reports on service activities, technician performance, and customer feedback.
Lead Dispatcher
Greenstar Rightime Home Services
Irvine, CA
05.2021 - 04.2023
- Answering incoming calls and responding to customer emails.
- Dispatching technicians to appropriate locations according to demand calls and logistics.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Customer Service Representative/Dispatcher
NexGen Air Conditioning Heating & Plumbing
Anaheim, CA
08.2020 - 05.2021
- Managing various schedules and coordinating plumber’s daily calls.
- Prioritize calls according to urgency.
- Ensure all parties, including technicians, customers, and salesmen are well informed and have accurate information.
- Courteously greeting callers, determining the reason for their call, and answering questions or directing their requests.
Sales Representative
Nordstrom
San Francisco, CA
09.2018 - 05.2020
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Exceeded targeted sales goals by 20-25%.
Education
Psychology
San Francisco State University
San Francisco, CAPsychology
Santiago Canyon College
Orange, CASkills
- Dispatch Software Proficiency
- Customer Service Excellence
- Project Managing
- Scheduling & Route Optimization
- Communication Skills
- Time Management & Multitasking
- Team Coordination & Collaboration
Timeline
Lead Dispatcher
One Season Heating & Air Conditioning
01.2024 - Current
Dispatcher
Goettl Air Conditioning
05.2023 - 01.2024
Lead Dispatcher
Greenstar Rightime Home Services
05.2021 - 04.2023
Customer Service Representative/Dispatcher
NexGen Air Conditioning Heating & Plumbing
08.2020 - 05.2021
Sales Representative
Nordstrom
09.2018 - 05.2020
Psychology
San Francisco State University
Psychology
Santiago Canyon College