Juanita Medrano
Avenue ,MD
Overview
3
3
years of professional experience
Work History
Lead AM Dispatcher
St. Mary's County Government
10.2021 - Current
- Enhanced team productivity by providing ongoing training and support to dispatch staff members.
- Led weekly meetings with dispatch team members to address any concerns or suggestions for improvement within the department.
- Facilitated open communication between dispatchers, technicians, and clients to ensure successful service execution.
- Coordinated closely with other departments such as sales, customer service, and management to ensure seamless integration of job functions.
- Monitored dispatcher performance and provided constructive feedback for continuous improvement.
- Established strong relationships with customers by addressing their needs promptly and professionally.
- Implemented advanced software solutions for more accurate tracking and management of dispatched resources.
- Managed high call volume efficiently while prioritizing tasks based on urgency and importance.
- Improved customer satisfaction rates through timely dispatching and effective problem resolution.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
GED -
Lincoln Intermediate Unit #12
New Oxford, PA06.1997
Skills
- Transportation knowledge
- Workload prioritization
- Operational Efficiency
- Public Safety Awareness
- Route Planning
- Incident Reporting
- Policy Enforcement
- Dispatch Software Proficiency
- Dispatching procedures
- Dispatch Coordination
- Customer Relations
- Data Entry
- Stress Tolerance
- Route Navigation
- Dispatching field personnel
- Database updates
- Verifying coverage
- Customer Service
- Effective Communications
- Critical Thinking
- Creative Thinking
- Dispatch Recordkeeping
- Route Planning and Adjustment
- Microsoft Office
- Team Work Scheduling
- Work Crew Dispatch
- Paperwork Processing
Languages
Spanish
Professional Working
Timeline
Lead AM Dispatcher
St. Mary's County Government
10.2021 - Current
GED -
Lincoln Intermediate Unit #12
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