Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juanita Medrano

Avenue ,MD

Overview

3
3
years of professional experience

Work History

Lead AM Dispatcher

St. Mary's County Government
10.2021 - Current
  • Enhanced team productivity by providing ongoing training and support to dispatch staff members.
  • Led weekly meetings with dispatch team members to address any concerns or suggestions for improvement within the department.
  • Facilitated open communication between dispatchers, technicians, and clients to ensure successful service execution.
  • Coordinated closely with other departments such as sales, customer service, and management to ensure seamless integration of job functions.
  • Monitored dispatcher performance and provided constructive feedback for continuous improvement.
  • Established strong relationships with customers by addressing their needs promptly and professionally.
  • Implemented advanced software solutions for more accurate tracking and management of dispatched resources.
  • Managed high call volume efficiently while prioritizing tasks based on urgency and importance.
  • Improved customer satisfaction rates through timely dispatching and effective problem resolution.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Education

GED -

Lincoln Intermediate Unit #12
New Oxford, PA
06.1997

Skills

  • Transportation knowledge
  • Workload prioritization
  • Operational Efficiency
  • Public Safety Awareness
  • Route Planning
  • Incident Reporting
  • Policy Enforcement
  • Dispatch Software Proficiency
  • Dispatching procedures
  • Dispatch Coordination
  • Customer Relations
  • Data Entry
  • Stress Tolerance
  • Route Navigation
  • Dispatching field personnel
  • Database updates
  • Verifying coverage
  • Customer Service
  • Effective Communications
  • Critical Thinking
  • Creative Thinking
  • Dispatch Recordkeeping
  • Route Planning and Adjustment
  • Microsoft Office
  • Team Work Scheduling
  • Work Crew Dispatch
  • Paperwork Processing

Languages

Spanish
Professional Working

Timeline

Lead AM Dispatcher

St. Mary's County Government
10.2021 - Current

GED -

Lincoln Intermediate Unit #12

Similar Profiles

CREATE PROFILE
Juanita Medrano