Marva Edwards
Monrovia,Maryland
Summary
Accomplished Lead AM Dispatcher and Operation Supervisor at Challenger Transportation, adept in transportation knowledge and workload prioritization. Excelled in enhancing team productivity by over 30% through comprehensive training programs and operational efficiency. Established robust customer relationships and managed high-stress situations with a calm demeanor, showcasing exceptional public safety awareness and leadership skills.
Overview
20
20
years of professional experience
Work History
Lead AM Dispatcher
Challenger Transportation
8210 Beechcraft Ave Gaithersburg, MD
04.2004 - Current
- Developed a comprehensive dispatcher training program, resulting in increased competency among new employees.
- Established strong relationships with customers by addressing their needs promptly and professionally.
- Managed high-stress situations effectively, ensuring prompt resolution of urgent issues while maintaining a calm demeanor.
- Enhanced team productivity by providing ongoing training and support to dispatch staff members.
Operation Supervisor
Challenger Transportation
8210 Beechcraft Ave Gaithersburg, MD
07.2020 - 08.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Montgomery Blair High School
Wayne Ave Silver Spring, MD06.1982
Skills
- Transportation knowledge
- Workload prioritization
- Operational Efficiency
- Public Safety Awareness
Timeline
Operation Supervisor
Challenger Transportation
07.2020 - 08.2022
Lead AM Dispatcher
Challenger Transportation
04.2004 - Current
Montgomery Blair High School