Gerda Ceponyte
Naperville,IL
Summary
Dynamic Dispatch Manager with 16 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
7
7
years of professional experience
Work History
Dispatch Manager , Dispatcher
Always There Express
09.2016 - 08.2023
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Education
GED -
Dubijos
Lithuania06.2002
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- Schedule Coordination
- Customer Communication
- Supply Chain Understanding
- Customer Service
- Critical Thinking
- Prioritizing calls
Timeline
Dispatch Manager , Dispatcher
Always There Express
09.2016 - 08.2023
GED -
Dubijos
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