Daniel McCulley
Blackwood,NJ
Summary
Proven leader in transportation and workflow management, notably at East Coast Sod & Seed, where I enhanced dispatch efficiency and customer satisfaction. Leveraging strong route planning and effective communication skills, I achieved a significant increase in on-time deliveries. My approach consistently fosters teamwork and drives operational improvements, reflecting a commitment to excellence and results.
Overview
29
29
years of professional experience
Work History
Dispatch Manager/Office Manager
East Coast Sod & Seed
08.2016 - Current
- Managed the dispatching, fostering a collaborative work environment to ensure smooth operations.
- Reported to management operational activities and maintained current records.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Laborer
East Coast Sod & Seed
09.2002 - 08.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Sales Associate
Home Depot
01.2013 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Grounds Crew Manager
Little Mill Country Club
03.2001 - 09.2002
- Created work schedules for staff members, optimizing coverage during peak periods and minimizing overtime expenses.
- Established safety protocols, minimizing workplace accidents and injuries among crew members.
- Reduced maintenance costs through the efficient use of resources and materials.
- Contributed to organizational growth by actively participating in community outreach events and representing the company at industry conferences.
- Enhanced landscape appearance by implementing effective grounds maintenance strategies and techniques.
- Conducted regular assessments of grounds conditions, identifying areas requiring attention or improvement.
Painter's Helper
DVS Industries
03.2000 - 03.2001
- Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
- Cleaned paint booth, mixing equipment and paint gun equipment prior to use.
- Returned equipment and unused painting supplies to proper locations after each workday.
- Primed surfaces evenly prior to painting allowing paint to be applied evenly.
- Smoothed and cleaned surfaces prior to painting allowing even coating of paint.
- Prepared different paintable surfaces prior to product application.
- Masked, covered or otherwise protected non-paintable surfaces.
- Followed painter's directions for product application and site cleanup.
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
Grounds Crew Member
Pine Valley Golf Club
05.1995 - 02.2000
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
- Provided excellent customer service to patrons by addressing inquiries or concerns related to groundskeeping work.
- Enhanced green spaces by performing routine maintenance tasks, such as mowing, trimming, and edging.
- Supported training initiatives for new crew members to ensure consistent performance levels across the team.
Education
No Degree - Professional Golf Course Turf Management
Rutgers University
New Brunswick, NJHigh School Diploma -
Camden County Vocational And Technical School
Sicklerville, NJSkills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- Schedule Coordination
- Customer Communication
- Field call management
- Employee time records
- Sales Support
- Customer Service
- Effective Communications
Timeline
Dispatch Manager/Office Manager
East Coast Sod & Seed
08.2016 - Current
Sales Associate
Home Depot
01.2013 - 12.2013
Laborer
East Coast Sod & Seed
09.2002 - 08.2016
Grounds Crew Manager
Little Mill Country Club
03.2001 - 09.2002
Painter's Helper
DVS Industries
03.2000 - 03.2001
Grounds Crew Member
Pine Valley Golf Club
05.1995 - 02.2000
No Degree - Professional Golf Course Turf Management
Rutgers University
High School Diploma -
Camden County Vocational And Technical School
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