Shayanna Hill-Cowan
Blackwood,NJ
Summary
I'm a hard-working High school student with a very big and outgoing personality! I prefer to always put out a positive attitude. I'm a person who learns quickly .Never too scared to speak up or ask questions to make sure something is correct the first time. I'm Equipped with strong problem-solving abilities, and excellent communication skills. I contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SIR SERVICES
03.2024 - 11.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting new possible companies looking for repo contracts
- Performed thorough cleaning of assigned areas, including dusting, sweeping, mopping, and vacuuming
- Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
- Answering phone calls , and checking voicemails
Dog Walker
Heidi Sieves
06.2023 - 09.2024
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
Babysitter
Simone Butler
07.2022 - 09.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma -
Highland Regional Highschool
Blackwood, NJ06-2027
Skills
- Office software expertise
- Data management
- Effective communication
- Sales techniques
- Telephone etiquette
- Client service excellence
- Organizational abilities
- Customer service
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver's License
- November 2024 to Present
Languages
English - Fluent
Timeline
Customer Service Representative
SIR SERVICES
03.2024 - 11.2024
Dog Walker
Heidi Sieves
06.2023 - 09.2024
Babysitter
Simone Butler
07.2022 - 09.2024
High School Diploma -
Highland Regional Highschool
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