Kaila Cannel
Timber and Salt
San Mateo,CA
1
Language
9
years of professional experience
Results-driven professional with expertise in customer service, sales, and marketing. Skilled in building relationships and driving growth while enhancing customer satisfaction. Focused on contributing to team success and pursuing continuous development. Open to relocation for opportunities that align with career goals.
Work History
Sales Development Representative / Marketing Associate
4 Years 1 Month- Surpassed sales quotas: 114% in 2023, 110% in Q4 2024
- Averaged 80+ outbound activities per day to generate leads and set appointments
- Drove 31% open rate in outbound email campaigns, enhancing lead engagement
- Managed and optimized CRM data and workflows in HubSpot for streamlined operations
- Maintained CRM data and workflows in HubSpot
- Engaged with C-level and VP-level prospects to foster relationships and identify opportunities
- Qualified inbound and outbound leads, confirming fit, need, and decision-making authority.
- Led outbound prospecting across calls, email, and social channels to build qualified sales pipelines.
Server
4 Years 2 Months- Consistently ranked as a top performer based on sales and customer satisfaction
- Delivered exceptional service in fast-paced environment, ensuring customer satisfaction and repeat business
- Cultivated loyal customer relationships through friendly, attentive service and personalized dining experiences, fostering a welcoming atmosphere
- Built loyal customer relationships through friendly, attentive service and personalized dining experiences
- Maintained thorough knowledge of menu offerings, allergens and wine pairings to enhance the guest experience
- Trained new servers on menu knowledge, service standards, and POS procedures.
- Coordinated dining room pacing with kitchen staff to maintain smooth table turnover.
Sales & Event Service Support
4 Years 2 Months- Coordinated event logistics, rentals, and setups to ensure seamless execution
- Supported kitchen and floor staff during large functions to enhance service delivery
- Ensured cleanliness and organization during events for optimal guest experience
Sales Associate
7 Months- Provided exceptional customer service and front-desk support, enhancing client satisfaction
- Trained new hires on company policies and procedures, ensuring smooth integration into team
- Managed scheduling and organized office operations to streamline workflow
- Guided clients through medspa service options, skincare retail, and treatment recommendations.
- Scheduled consultations and follow-up appointments while maintaining accurate booking records.
Sales Associate
2 Years 4 Months- Maintained store presentation and managed inventory to enhance customer shopping experience
- Operated POS, processed returns, and completed transactions efficiently
- Provided styling advice to customers on styling and product knowledge
- Processed transactions through POS systems and resolved payment or billing questions.
Sales Development Representative
1 Year 10 Months- Generated consistent weekly demo bookings to engage potential clients
- Created customized outreach emails and follow-up cadences to nurture leads
- Scheduled and organized weekly demo bookings for prospective clients
Sales Associate
7 Months- Delivered exceptional customer service by addressing inquiries and ensuring satisfaction while managing responsibilities
- Provided excellent customer service to all customers as well as maintained my tasks and duties
- Resolved customer complaints and negotiated solutions
- Served customers promptly and knowledgeably
- Assisted customers quickly at the service counter and knowledgeably
Education
GED
- Visual Communication
High School Diploma
Skills
Office software expertise
CRM tool proficiency
Cold calling
Social selling
Social media & email campaign tools
Expertise in Word
Excel
and PowerPoint
Graphic design fundamentals
Multitasking and customer service
Strong multitasking
time management & customer service
Customer satisfaction
Client retention
Time management
Customer relationship building
Relationship building
Basic Photoshop knowledge
Disclaimer
References available upon request
Languages
English
Full Professional