Kelly Langston
Longview,TX
Summary
Results-driven professional with extensive experience in shipment coordination and route optimization. Proven ability to enhance efficiency and ensure compliance in logistics operations.
Overview
21
21
years of professional experience
Work History
Truck Dispatcher
Martin Transportation
Kilgore, Texas
06.2018 - 09.2026
- Supported daily driver and route schedules to improve efficiency.
- Kept drivers updated and handled concerns quickly.
- Assisted with shipment coordination to support on-time delivery and regulatory compliance.
- Used transportation management software to track shipments and inventory.
- Communicated with drivers to provide updates and address concerns promptly.
- Coordinated daily schedules for drivers and routes to optimize efficiency.
- Managed shipment logistics to ensure timely deliveries and compliance with regulations.
- Utilized transportation management software for tracking shipments and inventory.
- Resolved conflicts between drivers and customers through effective communication strategies.
- Maintained accurate records of dispatch activities for regulatory compliance purposes.
- Trained new dispatchers on company protocols and navigation systems effectively.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Monitored driver performance and provided feedback on areas for improvement.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Ensured all paperwork was completed accurately and in a timely manner.
- Assigned loads to drivers based on customer requirements and availability.
- Reviewed freight bills for accuracy prior to payment processing.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
- Investigated claims related to lost or damaged cargo shipments.
- Developed strategies for increasing efficiency within the transportation department.
- Verified driver log books were accurate prior to completing payroll.
- Communicated with vendors regarding shipment status updates.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Responded to customer messages regarding delivery issues.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in the field.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Assisted in training new dispatchers, sharing best practices and company-specific procedures.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Managed the issuance and return of equipment used in delivery operations.
- Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services.
- Recorded and maintained files or records of customer requests, work or services performed.
- Documented services performed, operations information, and dispatch details in the system.
- Oversaw communications within assigned territories.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained current knowledge of personnel in the field and completed deliveries or delays.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Mentored junior team members and managed employee relationships.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Advised personnel about accidents, weather conditions or other hazards.
- Arranged for repairs to restore service and schedules.
Dispatcher Manager
Tutle And Tutle Trucking
Hobbs, New Mexico
03.2006 - 03.2016
- Managed daily dispatch operations for a regional trucking company.
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Oversaw scheduling of freight loads to optimize routes and minimize delays.
- Trained new dispatch staff on systems and operational procedures.
- Implemented process improvements to enhance efficiency in dispatch workflows.
- Monitored vehicle locations using GPS technology for real-time tracking.
- Resolved service issues by communicating effectively with drivers and customers.
- Collaborated with management to develop strategies for resource allocation.
- Maintained compliance with local laws related to transportation regulations.
- Utilized GPS systems to track vehicle locations in real time.
- Trained new staff members in proper dispatch procedures.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Ensured that all vehicles met DOT standards for safety inspections.
- Implemented software solutions to streamline dispatch operations.
- Investigated any accidents involving company vehicles.
- Coordinated daily schedules and activities of residents and completed and maintained medical records and files.
- Negotiated contracts with vendors to reduce costs associated with shipping materials.
- Updated records in the database regarding driver certifications or qualifications.
- Analyzed data from previous shipments to identify areas of improvement.
- Fielded incoming calls, answered questions and transferred calls internally.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Organized routes for drivers to maximize efficiency.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Verified that all freight was properly documented before loading onto trucks.
- Ensured accurate billing information was provided to accounting department.
- Developed policies for driver safety and customer service.
- Resolved customer complaints regarding shipment delays or damages promptly.
- Managed a team of 20 dispatchers, providing guidance and support as needed.
- Coordinated communication between warehouse personnel, customers, and drivers via phone or radio transmissions.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Assisted with hiring qualified candidates for open dispatcher positions.
- Provided timely updates to customers about their orders or deliveries.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
- Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
- Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Oversaw maintenance scheduling for the vehicle fleet to minimize downtime and maintain safety standards.
- Established performance metrics for dispatch operations and reported regularly to senior management.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Implemented a GPS tracking system to monitor vehicle locations and improve route planning.
- Implemented a driver reward and recognition program to boost morale and encourage high performance.
- Managed dispatch operations for a fleet of XX vehicles, ensuring timely and efficient delivery of goods.
- Negotiated contracts with vendors and suppliers to reduce costs and improve service quality.
- Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
- Coordinated with sales and marketing teams to align dispatch operations with business growth strategies.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Advised personnel about accidents, weather conditions or other hazards.
- Received or prepared work orders.
- Managed budget for the dispatch department, including forecasting and cost control measures.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Arranged for repairs to restore service and schedules.
- Oversaw communications within assigned territories.
- Mentored junior team members and managed employee relationships.
Education
Associate of Applied Science - Automotive Engineering
NMJC
Hobbs, NM11-2015
Skills
- Shipment coordination
- Transportation management software
- Route optimization
- Regulatory compliance
- Conflict resolution
- Customer relationship management
- Vehicle tracking systems
- Freight documentation
- Invoice processing
- Data analysis
- Problem solving
- Effective communication
- Team leadership
- Employee training
- Strategic planning
- Geographical awareness
- Effective decision making
- Route planning expertise
- Documentation management
- Transportation management systems
- Industry networking
- Strong communication skills
- Safety protocol
- Efficient time management
- Advanced problem solving
- Freight rate negotiation
- Deadline oriented
- Logistics coordination
- Stress tolerance
- Dispatch software proficiency
- Load management proficiency
- Inventory control
- Strategic planning expertise
- Deadline oriented mindset
- Industry-specific software
- Route planning
- Public relations management
- Load planning expertise
- Company procedures
- Local traffic patterns
- Vendor relations management
- Marketing and promotions
- Information research
- Transportation management
- Employee management
- Fleet operations
- Freight management expertise
- Freight forwarding
- Call center environments
- Issue resolution
- Interdepartmental communications
- Dispatch software
- Transportation safety protocols
- Transportation regulations
- Logistics coordination proficiency
- Critical Decision-making
- Quality assurance
- Effective time management
- Work order entry
- Environmental sustainability practices
- Driver scheduling proficiency
- Oral and written communications
- Strong decision-making
- Budgeting and financial skills
- Fuel efficiency optimization
- Trucking dispatching
- Business presentations
- Telephone etiquette
- Continuous improvement initiatives
- Relationship building
- Resource allocation efficiency
- Staff development
- Documentation and paperwork
- Escalation of issues
- Record keeping
- Safety processes and procedures
- Emergency response preparedness
Timeline
Truck Dispatcher
Martin Transportation
06.2018 - 09.2026
Dispatcher Manager
Tutle And Tutle Trucking
03.2006 - 03.2016
Associate of Applied Science - Automotive Engineering
NMJC