Adi Attias
IT Support Specialist
San Diego,US
Summary
Detail-oriented IT Support Specialist with proven expertise in network administration and end-user support. Recognized for exceptional problem-solving skills and a commitment to enhancing system reliability and user satisfaction, earning an Excellence Award. Skilled in Python, IT helpdesk operations, and effective communication, with a focus on delivering comprehensive training and support to ensure optimal system performance.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
IDF
, Israel
01.2021 - 01.2024
- Provided comprehensive help desk support, enhancing system access and efficiency for over 300 personnel through expert management of user accounts and Active Directory.
- Optimized hardware performance, including printers, scanners, and computers, ensuring reliability and user satisfaction through meticulous setup and troubleshooting.
- Dramatically improved network reliability and speed by expertly troubleshooting and resolving complex issues with TCP/IP, DNS, switches, and VLANs.
- Conducted remote diagnostics to identify and solve technical problems.
- Developed procedures for installation, configuration and testing of IT products.
- Assisted in budget planning for IT expenditures, optimizing resource allocation.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Implemented feedback from customer satisfaction surveys to improve service quality.
Education
Major - Physics, Engineering Sciences and Integrated technology
Galil Maaravi Kabri
Kabri, Israel12.2021
Skills
- Network Troubleshooting
- IT Helpdesk Services
- Active Directory Management
- Remote Support Techniques
- Python Programming
- Client Support
- Problem-solving
- Effective Communication
- Patience
- Leadership
- Time management
- Network administration
- Hardware maintenance
Languages
- Hebrew
- English
Accomplishments
- Recognized with an Excellence Award for exemplary performance.
Timeline
IT Support Specialist
IDF
01.2021 - 01.2024
Major - Physics, Engineering Sciences and Integrated technology
Galil Maaravi Kabri