Summary
Overview
Work History
Education
Skills
Timeline
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Adia Grant

Norwich,CT

Summary

Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Satisfies customers with exceptional service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products.

Overview

29
29
years of professional experience

Work History

Sportsbook Cashier Banker

Mohegan Sun Casino
Uncasville, CT
08.2021 - Current
  • Opened, closed and updated accounts for customers.
  • Worked on several concurrent tasks and prioritized workload with minimal direction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $20000 or more per shift.
  • Checked submitted tickets with care to spot fraud and verify winnings.
  • Input betting information into computer and printed tickets for customers.
  • Processed accurate cash transactions and maintained error-free records.
  • Explained different types of wagers and helped new bettors make choices.
  • Enforced game rules and casino policies fairly to maintain betting standards.
  • Shared current information about handicaps, point spreads and money lines with customers and staff.

Assistant Dining Room Manager

Elmbrook Village
Bozrah, CT
10.2018 - 03.2021
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Enhanced business productivity by training 15 team members and 9 servers on best practices and protocols

Bartender Shift Manager

Heartbeat Cafe
Willimantic, CT
07.2016 - 03.2020
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained 8 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Operated efficiently in high-volume setting to prepare and serve more than100 drinks per hour.

Lead Server Trainer

Mamas Pizza And Cafe
Willimantic, CT
02.1998 - 03.2020
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed participants and provided corrective measures for skill improvement.
  • Demonstrated skill detecting altered or false identifications prior to serving patrons.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Taught servers to memorize menu ingredients and provide information on preparation methods
  • Trained and mentored over 10 new personnel hired to fulfill various roles

Education

Associate of Arts - Medical Billing And Coding

Wicca
Willimantic, CT
04.2000

High School Diploma -

Windham High School
Willimantic, CT
06.1993

Skills

  • Customer Relations
  • Credits and Refunds
  • Resolving Discrepancies
  • Point-of-Sale Software
  • Checks Validation
  • Identification Checks
  • Cashier Abilities
  • Billing and Payment Processing
  • Complex Problem-Solving
  • Attention to Detail

Timeline

Sportsbook Cashier Banker

Mohegan Sun Casino
08.2021 - Current

Assistant Dining Room Manager

Elmbrook Village
10.2018 - 03.2021

Bartender Shift Manager

Heartbeat Cafe
07.2016 - 03.2020

Lead Server Trainer

Mamas Pizza And Cafe
02.1998 - 03.2020

Associate of Arts - Medical Billing And Coding

Wicca

High School Diploma -

Windham High School

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Adia Grant