MICHELLE DAUGHERTY
BALA CYNWYD,US
Summary
Office administrator specializing in payroll management for over 1000 employees and daily Sportsbook operations. Achieved enhanced compliance and operational efficiency through process improvements, staff training, and precise transaction handling. Cultivated strong customer relationships to drive business growth.
Overview
7
7
years of professional experience
Work History
LEAD SPORTSBOOK CASHIER
Boyd Sportsbook ( Formerly Fanduel Sportsbook )
Valley Forge, PA
09.2023 - Current
- Managed high-value transactions exceeding $10,000 daily, ensuring precise cash handling and accuracy.
- Processed cash and electronic transactions securely, ensuring accurate deposits and efficient bet settlements.
- Assisted customers in placing bets by clearly explaining options, odds, and payouts.
- Maintained awareness of current sports events, odds, and betting limits to provide accurate information.
- Streamlined cash handling processes for high-value transactions, achieving significant accuracy and minimizing discrepancies.
- Monitored betting activity for suspicious behavior, promptly reporting concerns to management to maintain compliance.
- Enforced responsible gambling policies to promote a safe betting environment.
- Facilitated customer engagement by providing clear communication and support throughout betting processes.
PAYROLL SPECIALIST
My Independence at Home LLC
11.2019 - 06.2025
- Streamlined payroll processing for over 1000 employees, ensuring timely payments and compliance, resulting in enhanced employee trust.
- Process weekly payroll for all homecare staff accurately and on time.
- Calculate employee hours, overtime, bonuses, and deductions ensuring correctness.
- Ensure compliance with federal, state, and local payroll laws and regulations, including IRS requirements and employment laws.
- Resolved payroll discrepancies and issues promptly, ensuring accurate employee compensation.
- Collaborated with HR and management to manage onboarding, offboarding, and employee status changes, enhancing operational efficiency.
- Maintained and updated employee records for personal information, attendance, leave, and benefits, supporting accurate payroll processing.
- Managed the onboarding process for new hires and the offboarding procedures for departing employees.
- Collaborate with the HR team to assist in recruitment, training, and employee engagement activities.
Education
High School Diploma -
Lower Merion High School
Ardmore, PA06-2011
Some College (No Degree) -
Philadelphia University
Philadelphia, PASkills
- Betting transaction oversight
- Risk management
- ADP Workforce Now expertise
- Market analysis
- Employee development
- Customer service and relations
- Attention to detail
- Communication skills
- Risk management
Timeline
LEAD SPORTSBOOK CASHIER
Boyd Sportsbook ( Formerly Fanduel Sportsbook )
09.2023 - Current
PAYROLL SPECIALIST
My Independence at Home LLC
11.2019 - 06.2025
High School Diploma -
Lower Merion High School
Some College (No Degree) -
Philadelphia University