Alana Smith
Las Vegas,NV
Summary
Dedicated team player with a strong background in customer service and administrative support. Known for attention to detail and effective problem-solving skills, contributing to streamlined operations and enhanced customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sportsbook Ticket Writer
Sunset Station Casino
Las Vegas, NV
04.2025 - Current
- Processed customer bets efficiently, ensuring accuracy in transactions.
- Provided exceptional customer service, addressing inquiries about betting options and casino services.
- Maintained knowledge of sports events and odds to assist customers effectively.
- Operated ticketing systems to manage wagers and payouts accurately.
Administrative Assistant
State of Nevada Department of Welfare
Las Vegas, NV
04.2024 - 05.2025
- Managed case files as claims came in.
- Maintained accurate records and documentation for client interactions and services.
- Assisted in processing applications for financial assistance programs efficiently.
- Utilized all Microsoft Office programs to create reports, presentations, and spreadsheets.
Sportsbook Superwriter
Durango Station
Las Vegas, NV
06.2023 - 04.2024
- Processed customer bets efficiently, ensuring accuracy in transactions.
- Provided exceptional customer service, addressing inquiries about betting options and casino services.
- Maintained knowledge of sports events and odds to assist customers effectively.
- Operated ticketing systems to manage wagers and payouts accurately.
Administrative Assistant
William Hill Sports Book
Las Vegas, NV
10.2018 - 09.2023
- Utilized Microsoft Office Suite to create reports, presentations, and spreadsheets.
- Responded promptly to inquiries from clients, staff, and external agencies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Red Rock Casino Resort & Spa
Las Vegas, NV
01.2013 - 07.2018
- Trained new team members on office procedures and software systems effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Implemented improvements to filing systems, enhancing accessibility of information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Desert Rose Adult High School
Las Vegas, NV06-2004
Skills
- Patience and empathy
- Team player attitude
- Customer service expertise
- Flexible schedule availability
- Cash handling proficiency
- Data entry efficiency
- Decision making aptitude
- Ticket validation
- Sports betting terminology
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Organizational skills
Timeline
Sportsbook Ticket Writer
Sunset Station Casino
04.2025 - Current
Administrative Assistant
State of Nevada Department of Welfare
04.2024 - 05.2025
Sportsbook Superwriter
Durango Station
06.2023 - 04.2024
Administrative Assistant
William Hill Sports Book
10.2018 - 09.2023
Administrative Assistant
Red Rock Casino Resort & Spa
01.2013 - 07.2018
High School Diploma -
Desert Rose Adult High School