Summary
Overview
Work History
Education
Skills
Timeline
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Tina Nichols

Bossier City,LA

Summary

Dynamic and detail-oriented professional with extensive experience at Wynn/Encore Las Vegas, excelling in customer service and cash handling. Proven ability to enhance operational efficiency and foster teamwork, while leveraging sports betting terminology to drive revenue growth. Recognized for patience and empathy in resolving customer inquiries and ensuring compliance with gaming regulations.

Overview

17
17
years of professional experience

Work History

Sportsbook Ticket Writer

Margaritaville Casino
01.2025 - Current
  • Processed customer bets accurately and efficiently in fast-paced environment.
  • Assisted customers with inquiries about betting options and casino promotions.
  • Maintained knowledge of current sporting events and betting lines to provide informed service.
  • Balanced cash drawers at end of shifts, ensuring accuracy in transactions.

Dual Rate Cage Cashier Supervisor

Wynn/Encore Las Vegas
05.2019 - 10.2024
  • Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
  • Operated casino cash handling systems to manage customer funds and maintain accurate records.
  • Assisted customers with inquiries, providing exceptional service and fostering a positive gaming environment.
  • Conducted routine audits of cash drawers to verify accuracy and identify discrepancies promptly.
  • Collaborated with team members to streamline cash handling procedures and improve operational efficiency.
  • Maintained knowledge of games and promotions to assist customers effectively during transactions.
  • Monitored gaming activities for compliance with internal policies and regulatory requirements.
  • Resolved customer issues promptly, enhancing overall satisfaction and loyalty within the casino environment.
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Secured casino funds not in use after balancing cash drawer.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
  • Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
  • Processed various cash transactions and answered gaming customer questions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
  • Assisted with employee scheduling, ensuring adequate staffing levels during peak hours to minimize wait times for guests.
  • Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
  • Enhanced team knowledge, conducting informal training sessions on new policies and procedures.
  • Performed check cashing for customers based on company policies.
  • Checked customer identification and verified signatures for large transactions.
  • Moved currency, coins and chips following exact security protocols.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
  • Supervised daily operations, ensuring adherence to safety protocols and operational standards.

Part Time Sportsbook Ticket Writer

Wynn/Encore Las Vegas
02.2016 - 05.2024
  • Processed customer bets efficiently, ensuring compliance with gaming regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of transactions and bet slips to ensure accountability.
  • Collaborated with team members to enhance operational workflows and improve service delivery.
  • Maintained a clean workspace according to company standards, contributing to a professional and welcoming environment.
  • Contributed to revenue growth by efficiently handling complex betting transactions and ensuring minimal errors.
  • Operated wagering terminal and maintained machine with new tickets.
  • Promoted sport and available bets to encourage customer wagering.
  • Explained different types of wagers and helped new bettors make choices.

Cage Cashier

Wynn/Encore Las Vegas
09.2008 - 05.2019
  • Processed cash transactions accurately, ensuring compliance with regulatory standards.
  • Managed customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Reconciled cash drawers daily, maintaining accountability and precision in financial reporting.
  • Trained new staff on cash handling procedures and company policies, promoting operational efficiency.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
  • Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
  • Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Improved workplace safety with diligent adherence to compliance and security protocols.
  • Fostered culture of continuous improvement, suggesting and implementing process enhancements.
  • Boosted team morale, leading by example and assisting colleagues during peak hours.
  • Strengthened customer loyalty through friendly and professional service, even during busy periods.
  • Promoted positive work environment, resolving conflicts and encouraging teamwork.
  • Supported successful promotional events, managing additional cash flow and customer inquiries effectively.
  • Monitored customer transactions to detect suspicious or fraudulent activity.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

Education

No Degree -

Mohave High School
Bullhead City

Skills

  • Patience and empathy
  • Team player attitude
  • Customer service expertise
  • Flexible schedule availability
  • Sports betting terminology
  • Teamwork

Timeline

Sportsbook Ticket Writer

Margaritaville Casino
01.2025 - Current

Dual Rate Cage Cashier Supervisor

Wynn/Encore Las Vegas
05.2019 - 10.2024

Part Time Sportsbook Ticket Writer

Wynn/Encore Las Vegas
02.2016 - 05.2024

Cage Cashier

Wynn/Encore Las Vegas
09.2008 - 05.2019

No Degree -

Mohave High School

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