Benjamin Kaplan
Potomac,MD
Summary
Hello, I am Ben Kaplan. I am an aspiring young professional in the Casino/Gaming industry. I Graduated Churchill HS (MD) in the spring of 2022, and took a semester of classes towards my Associates Degree at Montgomery College before pursuing my professional career full time. I am currently employed as a Sportsbook Ticket Writer for BetMGM @ Nationals Park. I am known by my peers for having high productivity and efficient task completion. Skilled in customer service and transaction accuracy, knowledgeable in sports betting systems/odds/markets,. Excel in communication, problem-solving, and time management to enhance overall customer experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sportsbook Ticket Writer
BetMGM
Washington, District Of Columbia
01.2023 - Current
- Assist customers navigating/troubleshooting BetMGM mobile app
- Strictly adhered to established internal controls while maintaining confidentiality regarding sensitive information.
- Provide top tier customer service and hospitality especially for ‘VIP’ players
- Casino Count and Drop team experience
- Set up TVs in the book
- Set up betting odds boards in the cage
- Experience with debit card transactions
- Experience operating sports betting terminal
- Print and Cash sports wagers
- Handle cash in high stress environments
- Assist customers with navigating self-service kiosks
- Assist Customers with any betting related questions
- Count/verify till
Delivery Driver
Papa Johns
Germantown, Maryland
09.2022 - 01.2023
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Deliver orders to customers in a timely and safe manned
- Answer incoming phone calls
Cashier
Harris Teeter
Potomac, MD
10.2021 - 09.2022
- Cash handling experience
- Customer service experience
- Warehouse experience
- Operate large machinery
- Stock shelves
Education
GED -
Churchill High School
06-2022
Skills
- Tech-Savvy
- Problem management
- Team player attitude
- Strong numeracy skills
- Patience and empathy
- Keen attention to detail
- Exceptional understanding of betting markets/odds
- Google Docs
- PowerPoint
- Flexible schedule availability
Timeline
Sportsbook Ticket Writer
BetMGM
01.2023 - Current
Delivery Driver
Papa Johns
09.2022 - 01.2023
Cashier
Harris Teeter
10.2021 - 09.2022
GED -
Churchill High School