John Gil
Mesquite,NV
Summary
Dynamic and customer-focused professional with a proven track record at Caesar's Entertainment. Skilled in cash handling and conflict resolution, I excel in fostering positive relationships and ensuring compliance with regulations. My dedication to exceptional service has consistently enhanced customer satisfaction and loyalty in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sportsbook Ticket Writer
Caesar's Entertainment
09.2020 - Current
- Effectively resolved conflicts between customers or staff members as needed, promoting a safe and enjoyable atmosphere at all times.
- Achieved high levels of customer satisfaction by delivering timely payouts on winning tickets while maintaining strict adherence to regulatory guidelines.
- Input betting information into computer and printed tickets for customers.
- Developed rapport with regular customers through personalized interactions, building trust and loyalty among clientele.
- Increased accuracy of ticket issuance by proficiently utilizing computerized systems for wager input and verification.
Count Team Member
Eureka Casino Hotel
07.2020 - 09.2020
- Promoted compliance with all applicable regulations and company policies, upholding professional standards at all times.
- Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
- Kept management informed on progress and issues through timely updates and clear reporting of performance metrics.
Poker Dealer
Eureka Casino Resort
03.2015 - 03.2020
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Education
Bachelor of Science - Marketing
Grove City College
Grove City, PA05-2000
Skills
- Patience and empathy
- Team player attitude
- Customer service expertise
- Flexible schedule availability
- Cash handling proficiency
Timeline
Sportsbook Ticket Writer
Caesar's Entertainment
09.2020 - Current
Count Team Member
Eureka Casino Hotel
07.2020 - 09.2020
Poker Dealer
Eureka Casino Resort
03.2015 - 03.2020
Bachelor of Science - Marketing
Grove City College
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