William Rettig IV
Gloucester,USA
Summary
Dedicated and experienced Sportsbook Supervisor with a proven track record of success in sports betting operations. 20+ years of Casino experience seeking to leverage comprehensive knowledge of sports betting markets, excellent leadership skills, and customer service expertise to contribute to the success of a dynamic sportsbook operation.
Overview
15
15
years of professional experience
Work History
Sportsbook Supervisor
Caesars Sportsbook
03.2024 - 02.2025
- Oversee daily operations of the sportsbook, including supervising a team of betting clerks and ensuring compliance with gaming regulations
- Manage customer service issues and resolve disputes in a timely and professional manner, maintaining a high level of customer satisfaction
- Implement marketing strategies to attract new customers and retain existing ones, including promotions and special events
- Train new staff members on betting procedures, customer service standards, and responsible gaming practices
- Maintain accurate records of betting activity, payouts, and revenue, ensuring compliance with regulatory requirements
- Stay informed about industry trends and developments, and recommend innovative ideas to enhance the sportsbook experience for customers
- Maintain detailed records of all AML/MTL procedures, customer interactions, and decision-making processes
- This documentation is crucial for demonstrating compliance during audits or regulatory inspections
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
Sportsbook Writer
Caesars Sportsbook
03.2022 - 02.2024
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
- Carry out engaging conversations and provide friendly service to customers
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
- Managed competing deadlines with efficiency.
Table Games Dealer
Sugar House Casino
08.2010 - 08.2019
- Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction
- Applied interpersonal and customer service skills in serving as point of contact for customers
- Tallied up all cash transactions and submitted reports to management
- Executed cash transactions quickly and accurately
- Handled daily credit and cash transactions for customers with accuracy and speed
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Reported safety or customer service related issues to supervisor or manager
- Monitored customers for violations of gaming regulations or casino policies
- Exchanged legal currency for gambling chips and coin money
- Explained game and casino rules to guests
- Greeted incoming guests with friendly smile and provided knowledgeable service
- Maintain casino bank of up to $400,000
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Education
No Degree - Sports Betting 101
Casino Gaming Institute
Pleasantville, NJNo Degree -
Methodist College
Fayetteville, NCNo Degree - Simple Charisma - The Science of Communication
Udemy
OnlineNo Degree - Sports Leadership And Management
Udemy
OnlineCertificate - Management Skills: New Manager Training
Udemy
Online12.2020
Skills
- Team leadership
- Collaborative team management
- Effective communication
- Strong verbal communication
- Sports betting applications
- Data analysis
- Meticulous attention to detail
- Knowledge of gaming regulations
- Regulatory compliance
- Schedule coordination
- Strategic decision-making
- Team structure management
- Strategic development
Timeline
Sportsbook Supervisor
Caesars Sportsbook
03.2024 - 02.2025
Sportsbook Writer
Caesars Sportsbook
03.2022 - 02.2024
Table Games Dealer
Sugar House Casino
08.2010 - 08.2019
No Degree - Sports Betting 101
Casino Gaming Institute
No Degree -
Methodist College
No Degree - Simple Charisma - The Science of Communication
Udemy
No Degree - Sports Leadership And Management
Udemy
Certificate - Management Skills: New Manager Training
Udemy
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