Anthony Bastie
clinton
Summary
Results-driven Sportsbook Supervisor with expertise in team management, problem-solving, and staff training. Proven track record in enhancing customer satisfaction and ensuring operational integrity.
Overview
13
13
years of professional experience
Work History
Sportsbook Supervisor
Hard Rock Casino
Rockford
05.2024 - Current
- Supervised gaming operations to identify fraudulent actions and guarantee fair gameplay.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
Horse Farm Manager
Self Employed
Clinton
02.2013 - 03.2024
- Managed daily operations of horse care and farm maintenance.
- Supervised staff in feeding, grooming, and exercising horses.
- Developed training programs for horses to enhance performance.
- Coordinated veterinary care, ensuring health and wellness of animals.
Education
Equine
Kentucky Equine
Lexington, KY02-1992
Saint Francis
Chicago, IL06-1984
Skills
- fraud detection
- team leadership
- customer satisfaction
- staff training
- policy enforcement
- operations management
- conflict resolution
- effective communication
Accomplishments
Multiple Gold Records for Outstanding customer service
Timeline
Sportsbook Supervisor
Hard Rock Casino
05.2024 - Current
Horse Farm Manager
Self Employed
02.2013 - 03.2024
Equine
Kentucky Equine
Saint Francis