Zakari Runge
Omaha,NE
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Organized and motivated, I am also eager to apply my time management and organizational skills in various environments. Seeking any level of opportunities to expand skills while facilitating company growth. I am always committed to being the best possible version of myself, and helping others reach their full potential. I have had to work hard and grind for everything I have earned in my life, and I love to push myself. I am very excited about any possible opportunities that may come my way. Strategic professional in business operations known for high productivity and efficiency in task completion. Specializing in process optimization, project management, and data analysis, ensuring streamlined workflows, and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Sportsbook Supervisor
Harrah's Columbus Racing and Casino
Columbus, NE
07.2024 - Current
- Collaborated with management to develop operational strategies for efficiency.
- Implemented training programs to enhance team skills and knowledge.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Processed customer bets accurately and efficiently during peak hours.
- Assisted customers with inquiries about betting options and rules.
- Maintained compliance with gaming regulations and internal policies.
- Trained new staff on betting systems and customer service protocols.
- Strictly adhered to established internal controls while maintaining confidentiality regarding sensitive information.
- Performed regular audits of ticket writers' activities to ensure compliance with all applicable laws and regulations.
- Actively monitored betting activity at assigned windows throughout the day in order to identify any suspicious behavior or potential violations of policy.
- Developed strong relationships with customers by providing friendly, courteous service.
- Attended staff meetings regularly in order maintain up-to-date knowledge of industry trends and changes in regulations.
- Managed cash drawer and reconciled daily transactions for accuracy.
- Verified identification of customers to ensure compliance with state gaming regulations.
- Reconciled daily reports detailing payouts versus deposits and withdrawals as well as closing out shift totals.
- Utilized computer systems to enter data accurately into the system for tracking purposes.
Night Team Leader
Albertsons
Star, ID
07.2023 - 02.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained daily inventory to facilitate successful material distribution.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Assisted customers in locating products on the shelf or in the backroom.
- Broke down and discarded empty packaging and boxes after stocking products.
- Stocked merchandise by UPC codes and read labels to match.
Support Specialist
Renova Worldwide
Emmett, ID
09.2022 - 07.2023
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Assisted in the development of user training materials and FAQ documents.
- Coordinated with vendors for product ordering and delivery services.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Maintained positive working relationship with fellow staff and management.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Ensured that all customer orders were processed correctly and shipped on time.
- Organized storage areas within the warehouse for easy access to products when needed.
- Maintained detailed records of shipments including weight, cost, method of shipment.
Shop Technician
Pillen Family Farms
Humphrey, NE
05.2017 - 03.2022
- Maintained accurate records of repair work completed in the shop logbook.
- Performed preventative maintenance activities on shop equipment to ensure optimal performance levels.
- Followed standard operating procedures when performing maintenance tasks in the shop area.
- Provided technical support to other technicians regarding machine operations and repairs.
- Ordered replacement parts from vendors as needed for repairs or upgrades.
- Communicated effectively with supervisors regarding progress on assigned projects.
- Ensured that all necessary paperwork was completed accurately after completing repair jobs.
- Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
- Documented shop activities against checklists and supporting documentation for work decisions.
Store Associate
Aurora Mall
Aurora, NE
11.2018 - 01.2020
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Assisted customers with product selection, pricing and availability.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
High School Diploma -
Aurora High School
Aurora, NE03-2020
Sports Media And Communicatons - Sports Journalism
University of Nebraska, Lincoln
Lincoln, Nebraska, NESports Management - Sports Management
United States Sports Academy
FairhopeSkills
- Complaint resolution
- Technical Support
- Client Service
- Quality Improvement
- Mentoring
- Shift Scheduling
- Documentation And Reporting
- Team Supervision
- Cash Handling
- Flexible Schedule
- Goal Setting
- Client Support
- Overseeing Daily Activities
- Teamwork and Collaboration
- Sales expertise
- Call Center Operations
- Attention to Detail
- Leadership
- Safety
- Problem-Solving
- Work Planning and Prioritization
- Account Management
- Team training
- Operational strategies
- Compliance management
- Leadership skills
- Verbal and written communication
- Processes and procedures
- Relationship building
- Complex Problem-solving
- Conflict resolution
- Policy enforcement
- Professional demeanor
- Set up devices
- Issue research
- Teamwork and collaboration
Affiliations
- Author/Novelist
- Mental Health
- Web Design
- Sports Broadcasting
- Sports Management
- Volunteer
- Marketing
Accomplishments
- Caesar's Founders Award Winner 2025
- Published Author
- Private Investigator License
- Mental Health Advocate
References
References available upon request.
Timeline
Sportsbook Supervisor
Harrah's Columbus Racing and Casino
07.2024 - Current
Night Team Leader
Albertsons
07.2023 - 02.2024
Support Specialist
Renova Worldwide
09.2022 - 07.2023
Store Associate
Aurora Mall
11.2018 - 01.2020
Shop Technician
Pillen Family Farms
05.2017 - 03.2022
High School Diploma -
Aurora High School
Sports Media And Communicatons - Sports Journalism
University of Nebraska, Lincoln
Sports Management - Sports Management
United States Sports Academy