Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyland Copeland

Henderson,NV

Summary

Proactive Sportsbook Supervisor with extensive experience overseeing daily operations and driving team productivity. Skilled in customer service, conflict resolution, and risk management, leading to increased patron engagement and satisfaction. Strong leadership talents and problem-solving abilities contribute to maintaining efficient workflows and fostering a harmonious team environment.

Overview

8
8
years of professional experience

Work History

Sportsbook Supervisor

Circa Sports
03.2024 - 11.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Sportsbook Ticket Writer

Circa Sports
12.2020 - 03.2024
  • Coordinated promotional efforts within the sportsbook department, driving increased patron engagement and repeat business.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in positive feedback from patrons.
  • Managed risk exposure for the company through diligent monitoring of bet placements, identifying potential issues early on.
  • Operated wagering terminal and maintained machine with new tickets.
  • Assisted in training new team members on sportsbook procedures, contributing to their successful integration into the team.
  • Strengthened relationships with clients through effective communication skills, fostering a loyal customer base.

Sportsbook Ticket Writer

Fiesta Henderson Hotel & Casino
06.2016 - 03.2020
  • Coordinated promotional efforts within the sportsbook department, driving increased patron engagement and repeat business.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in positive feedback from patrons.
  • Managed risk exposure for the company through diligent monitoring of bet placements, identifying potential issues early on.
  • Operated wagering terminal and maintained machine with new tickets.
  • Checked submitted tickets with care to spot fraud and verify winnings.

Education

Kinesiology

Virginia Intermont College
Bristol, VA

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Staff Discipline
  • Processes and procedures
  • Policy Enforcement
  • Multitasking
  • Attention to Detail
  • Relationship Building
  • Conflict Resolution

Timeline

Sportsbook Supervisor

Circa Sports
03.2024 - 11.2024

Sportsbook Ticket Writer

Circa Sports
12.2020 - 03.2024

Sportsbook Ticket Writer

Fiesta Henderson Hotel & Casino
06.2016 - 03.2020

Kinesiology

Virginia Intermont College

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Tyland Copeland